Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
10/10/2016 at 2:17 pm #394938
Ok. At this point it is impossible for me to know. I need to know what the exact errors are? What is the link to your site.10/10/2016 at 2:36 pm #394939
My website is http://www.codesu.com/
And I attach 2 screenshot with the error, one screenshot is before active templete like a plugin, and the second after active (with errors)
I await your feedback
Many many thanks!10/10/2016 at 2:41 pm #394940
I attach file with correct size ;)
Attachments:You must be logged in to view attached files.10/10/2016 at 3:45 pm #394945
The Connections plugin is really out of date. I do not know why WordPress is not telling you but there has been many updates since the 8.2.3 version you have installed. The current version is 8.5.27. Are you perhaps blocking updates to Connections for some reason?
Also, those PHP notices are because PHP notices have been turned on for your site. It is highly recommended that you have these notices turned of on production/live sites as the notices in come case can reveal sensitive info about your web server. See this blog post which offers advice on how to disable these notices.
Hope that helps, let me know.10/10/2016 at 3:57 pm #394946
Thanks for your answer. The problem isn´t the PHP notices have been turn on, the problem is that if I install the template, the site will lost your correct look and fell. If I turn off the PHP notices, It will fix the bug, or I’ll just hide?
How can I update the plugin without losing information?
Thanks!10/10/2016 at 4:20 pm #394952
re: How can I update the plugin without losing information?
Normally you would just click the “update now” link that WordPress creates. You should be able to safely deactivate and delete Connections and then reinstalled from the Add New plugins WordPress admin page. I say should because I wonder if the files were modified and that is why you are not seeing the WordPress update notification.
I suggest making sure you backup before updating to ensure you can undo the update incase the version you have installed was modified and no longer compatible.10/10/2016 at 4:37 pm #394954
Yes, normally update all plugin with the WordPress Panel.
The problem is that I have 625 element in your plugin…
I´m thinking in install the last version like a new plugin, without eliminated active version, how do you think about this option?
What is your feedback about first point: PHP notice?
Thanks!10/10/2016 at 4:54 pm #394955
If you have not altered the Connections plugin in any way, then you can safely deactivate and delete the current installed version and the reinstall from the Add Plugins admin page just like you did originally. The entries in the directory you have entered are safe and will not be deleted.
We’ll worry about the PHP notices only if they show after you update to a current version. However, per my previous advice you should disable the PHP notices if this is a live production site be cause it can be a security risk.10/12/2016 at 5:42 am #395294
I could install the template, but i need change several options of front of template.
I need to hide search field and image to each post or directory. Is it possible?
Thanks!10/12/2016 at 9:45 am #395368
I recommend the cMap template as it has over a hundred point and click options which include the ability to disabled the search and set the images to none. You can find these options by clicking the Customize button under the cMap template on the Connections : Templates admin page.
Hope that helps!
You cannot reply to this support topic. Please open your own support topic.