Overview
There are several ways you can quickly and easily renew your existing support license key.
- Clicking the renewal link in the support license key expiration notification email.
- Clicking the “Renew license” link for the item you wish to renew on your Purchase History page under the Licenses tab.
- Add the item you wish to renew to the shopping cart and then enter your support license key for the item on the checkout page before submitting the purchase.
License Expiration Notification Email
You will receive several email notifications sent to the email address you used when you made the original purchase prior the the expiration of a support license key. This email will contain a link to the checkout page with the item to be renewed added to the cart and the support license key pre-filled for renewal so that you can quickly and easily complete the purchase to renew the support license key. The renewal discount will also be applied, if applicable.
Purchase History
If you did not receive the expiration email notifications or you no longer have them you can renew from your Purchase History by clicking the “Licenses” tab and then “Renew license” link for the item you wish to renew.
Clicking this link will take you to the checkout page with the item to be renewed added to the cart and the support license key pre-filled for renewal so that you can quickly and easily complete the purchase to renew the support license key. The renewal discount will also be applied, if applicable.
Checkout :: Renewing A Support License Key
Additionally you can add the item that you wish to renew to the cart as if you are making a new purchase. When you checkout, you will have the opportunity to add your support license key by clicking the “Click to renew an existing license” link. When you click the link you will be presented with an input where you can enter your support license key. Learn where you can find your support license keys in this FAQ. After you have entered your support license key, click the “Apply License Renewal” button and the renewal discount, if applicable, will be applied.
Renew Multiple Support License Keys at Once
On your Purchase History page under the Licenses tab you will find a drop down with several available options which allow you to renew multiple support license keys at once. The available options are:
- All expired keys
- All expiring keys within 30 days
- All license keys
After you choose an option and click the “Renew” button you will be taken to the cart and the support license keys pre-filled for renewal so that you can quickly and easily complete the purchase to renew the support license keys. The renewal discounts will also be applied, if applicable.