When trying to update your extension or template, you may encounter the following error:
An error occurred while updating {extension/template name}: Download failed. Unauthorized
If you see this error when attempting to update an extension or template it means the support license key is invalid or has expired. You will not be able to receive updates.
To resolve this issue and to receive the latest version of the extension or template, you can:
- Purchase a valid support license key for the extension or template you are attempting to update.
- Renew your support license key for the extension or template at a discount.
If you do not know if your support license key is expired or not, you can find out on your Purchase History page under the Licenses tab.