Terms and Conditions

License

Templates and extensions for the Connections WordPress plugin are licensed under the GNU General Public License.

The templates and extensions for the Connections WordPress plugin sold at connections-pro.com are permitted to be installed on an unlimited number of WordPress installations, however, support as defined here is only offered on a single WordPress installation where the support license key has been activated, unless a multiple site support license key has been purchased. The terms of a support license key are defined here.

All representative agents of the Connections WordPress plugin retain the right, at any time, to modify or discontinue, temporarily or permanently, a support license key with or without notice.

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Support

Support is available via support forums only; phone and email support are not offered. Access to the support forums is restricted to an individual and / or a representative agent of an organization that has purchased a template support license key or extension support license key for the Connections WordPress plugin. Access to the support forums is granted for for a period of one year starting at the date of the last purchase of a template support license key or extension support license key for the Connections WordPress plugin from connections-pro.com.

Support is limited to the Connections WordPress plugin and to the templates and extensions for the WordPress plugin Connections sold at connections-pro.com. Support for third party WordPress themes and / or WordPress plugins is not provided. In the event that there is a conflict with one more third party WordPress plugins or WordPress themes and it is determined that the source of the conflict is one or more third party WordPress plugins and / or WordPress themes it is up to the discretion of the Connections Help Desk representative agent to determine if a resolution can be provided or if support will have to be deferred to the individual and / representative agent of the third party WordPress plugin and /or WordPress theme.

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Support License Key

A support license key can only be activated on a single site unless a multiple site support license key has been purchased. If a multiple site support license key has been purchased, support and updates will be granted to each site in which there is a valid support license key activated. Support license keys are valid for a period of one year from the date of purchase.

A support license activation will not count against the activation limit when activated on a site which contains the following in a URL. This is to allow you to activate your support license key on a development or staging site.

  • localhost
  • 10.0.0.0/8
  • 172.16.0.0/12
  • 192.168.0.0/16
  • *.dev
  • .*local
  • dev.*
  • staging.*

A support license key can be renewed at a discounted rate. You will be notified via an email, sent to the email address supplied at the time of purchase, of an expiring support license key one month before the support license key expires.

By completing a purchase of any of the templates and / or extensions you agree to the this support license and you agree to receive, via email, the support license key renewal notice.

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Renewal Fee

A support license key can be renewed at a discounted rate. You will be notified via an email, sent to the email address supplied at the time of purchase, of an expiring support license key one month before the support license key expires.

The renewal fee would be the current price of the item at the date of renewal minus 20%.

As an example if you were renewing it today, the fee would be $15.99 instead of $19.99.

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Price Changes

All representative agents of the Connections WordPress plugin retain the right, at any time, to modify, temporarily or permanently, the price of any of the templates, extensions and bundles for the Connections WordPress plugin.

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Refund Policy

The templates and extensions for the Connections WordPress Plugin are intangible downloadable goods and as such refunds are not issued after the purchase has been completed. However, a refund may be considered within the first 14 days of the of the initial purchase if the template or extension fails to perform according to its designed function when installed on a clean installation of WordPress using its default theme with no other installed or active plugins and you have worked with help desk support in order to resolve the issue. The refund will then be granted at the sole discretion of help desk support. No refunds will be considered or issued after 14 days of the initial purchase. In the event that a refund request is granted, the request will take 7 to 10 business days to be processed not including the time required by financial institutions to transfer the refund. The refund will be equal to the amount of the item(s) purchased minus any taxes and / or transaction fees as applicable.

Conditions in which a refund will be considered:

  • The request is made within the first 14 days after the completed purchase.
  • The template or extension is not performing to its designed function and you have submitted a support ticket in the Support Forums and help desk support was unable to resolve the issue(s).

Conditions in which a refund will not be considered:

  • The request is made after the first 14 days after the completed purchase.
  • You decide not to use the purchased templates or extension.

By completing a purchase of any of the templates and / or extensions you agree to this Refund Policy.

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Warranty

All template and extensions for the Connections WordPress plugin sold at connections-pro.com are sold as is without warranty of any kind, expressed or implied. No individual or representative agent of the Connections WordPress plugin is liable for any damages, including but not limited to, direct or indirect, incidental or consequential damages or losses that occur as a result of the installation and / or activation of any of the templates and extensions for the Connections WordPress plugin sold at connections-pro.com.

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