The templates and extensions for the Connections WordPress Plugin are intangible downloadable goods and as such refunds are not issued after the purchase has been completed. However, a refund may be considered within the first 14 days of the of the initial purchase if the template or extension fails to perform according to its designed function when installed on a clean installation of WordPress using its default theme with no other installed or active plugins and you have worked with help desk support in order to resolve the issue. The refund will then be granted at the sole discretion of help desk support. No refunds will be considered or issued after 14 days of the initial purchase. In the event that a refund request is granted, the request will take 7 to 10 business days to be processed not including the time required by financial institutions to transfer the refund. The refund will be equal to the amount of the item(s) purchased minus any taxes and / or transaction fees as applicable.
Conditions in which a refund will be considered:
- The request is made within the first 14 days after the completed purchase.
- The template or extension is not performing to its designed function and you have submitted a support ticket in the Support Forums and help desk support was unable to resolve the issue(s).
Conditions in which a refund will not be considered:
- The request is made after the first 14 days after the completed purchase.
- You decide not to use the purchased templates or extension.
By completing a purchase of any of the templates and / or extensions you agree to this Refund Policy.