In order to receive updates for the extensions or templates you have purchased you must activate the Support License Key on the site you wish to receive updates.
You can find your Support License key in the following locations:
- In the sales confirmation email.
- On your Purchase History page, under the Licenses tab.
To activate your Support License Key, follow these steps:
- Navigate to the Connections : Settings admin page.
- Click the Licenses tab.
- Enter your Support License Key.
- Click the Activate button.
Upon a successful activation you will receive the following message:
“License is valid and you are receiving updates. Your support license key will expire on {date of expiration}.“
Important
If you are receiving the “Automatic update is unavailable for this plugin.” notice when trying to update, first activate your support license key, then visit the WordPress Updates admin page and click the “Check Again” button. Doing this will reset the notice and allow you to update the item you have just activated.