In order to receive updates for the extensions or templates you have purchased you must activate the Support License Key on the site you wish to receive updates. You can find your Support License key in the following locations: In the sales confirmation email. On your Purchase History page, under the Licenses tab. To activate …
This notice is being displayed because the item’s support license key has not been activated. Please see the FAQ on how to activate your support license key.
You can find your Support License key in the following locations: In the sales confirmation email. On your Purchase History page, under the Licenses tab.
Overview There are several ways you can quickly and easily renew your existing support license key. Clicking the renewal link in the support license key expiration notification email. Clicking the “Renew license” link for the item you wish to renew on your Purchase History page under the Licenses tab. Add the item you wish to renew …
If you are receiving the error message instead of a Google Map then you need to set your Google Maps API Browser and Server keys. To learn how, please refer to the Get Google Maps API Keys tutorial.
You are receiving this error because the support license key is either not activated or has expired for the item being updated. If you have not yet activated your support license keys, please do so following these instructions, then update the premium templates or add-on extension. If your support license key has expired, please see this …
When trying to update your extension or template, you may encounter the following error: An error occurred while updating {extension/template name}: Download failed. Unauthorized If you see this error when attempting to update an extension or template it means the support license key is invalid or has expired. You will not be able to receive …
This can happen for several reasons outlined below. Expired Support License Key An update will appear as available, but attempting to update will result in the “Update Failed: Plugin update failed.” error message. In order to update, you will need to renew your Support License Key. Support License Key not Activated In order to receive updates …
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Scroll to the bottom or click the green Post New Support Topic button. Type your question and then click the blue Submit button.