When trying to update your extension or template, you may encounter the following error: An error occurred while updating {extension/template name}: Download failed. Unauthorized If you see this error when attempting to update an extension or template it means the support license key is invalid or has expired. You will not be able to receive …
This can happen for several reasons outlined below. Expired Support License Key An update will appear as available, but attempting to update will result in the “Update Failed: Plugin update failed.” error message. To update, you will need to renew your Support License Key. Support License Key not Activated To receive updates for the extensions …
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Absolutely! You can switch templates as often as you wish, your entries will be intact. Think of templates for Connections like themes for WordPress. The primary purpose of a WordPress theme is to change the visual style of your site. The primary purpose of Connections’ templates, just like WordPress themes, is to change the visual …
This is temporary and only meant to identify if a there is a potential theme conflict which is causing Connections not to function as expected. Temporarily activate a default theme, such as TwentyThirteen or TwentyFourteen. Check to see if the issue is resolved. If the issue disappears, then you have identified the issue as a …
This is temporary and only meant to identify if a there is a potential plugin conflict which is causing Connections not to function as expected. Temporarily deactivate all other plugins except Connections and any of its extensions and templates. Check to see whether the issue has been resolved or not. If the issue is still occurring, …
This FAQ may apply to all Themify themes but has only been confirmed with their Magazine theme. The theme has a visual page builder built in. This is a great feature to have. This particular visual page builder caches its output which is normally is a good thing. However, this simply will not work for highly dynamic shortcode …
This plugin will “wipe” or “reset” the custom role and capabilities of plugins such as Connections, Easy Digital Downloads and Events Manager add on each update that is released for it. So if you receive the this error “You do not have sufficient privileges to access this page.” and have s2Member installed, here’s how to fix it. Since …