This notice is being displayed because the item’s support license key has not been activated. Please see the FAQ on how to activate your support license key.
If you are receiving the error message instead of a Google Map then you need to set your Google Maps API Browser and Server keys. To learn how, please refer to the Get Google Maps API Keys tutorial.
You are receiving this error because the support license key is either not activated or has expired for the item being updated. If you have not yet activated your support license keys, please do so following these instructions, then update the premium templates or add-on extension. If your support license key has expired, please see this …
When trying to update your extension or template, you may encounter the following error: An error occurred while updating {extension/template name}: Download failed. Unauthorized If you see this error when attempting to update an extension or template it means the support license key is invalid or has expired. You will not be able to receive …
This can happen for several reasons outlined below. Expired Support License Key An update will appear as available, but attempting to update will result in the “Update Failed: Plugin update failed.” error message. In order to update, you will need to renew your Support License Key. Support License Key not Activated In order to receive updates …
If you receive any of the following errors, they are being caused by the web host’s server configuration for open_basedir. You should contact them in order to fix the configuration. Warning: is_dir() [function.is-dir]: open_basedir restriction in effect. File(/[SERVER PATH]/wp-content/plugins/connections/templates/~README.txt/) is not within the allowed path(s): (/[SERVER PATH]) in /[SERVER PATH]/wp-content/plugins/connections/includes/template/class.template-api.php on line n Warning: is_dir() [function.is-dir]: …
Generally this error will only occur because a third party plugin has deleted the custom roles and capabilities that Connections installs and requires. Currently there are two know plugins that can cause this issue. s2Member Every time this plugin is updated, it will remove all custom roles and capabilities that are required by other plugins which includes …
If you receive this error, the most likely cause is that the the web host is automatically deleting this file because it contains a function that is able to recursively delete files and folders. This function is used to delete all the images associated to an entry and its containing folder when an entry is …
I’m getting a notice that says; “The cache folder is not writable.” What does this notice mean and how do I fix it? This folder is created automatically during the installation Connections as it is part of the default plugin folder structure. The folder is required as it is where temporary intermediate images are created …
I’m getting a notice that says; “The cache folder does not exist.” What does this notice mean and how do I fix it? This folder is created when Connections is installed as it is part of the default plugin folder structure; you should not receive this notice unless the installation was not properly completed. If …