Support is available via support forums only; phone and email support are not offered. Access to the support forums is restricted to an individual and / or a representative agent of an organization that has purchased a template support license key or extension support license key for the Connections WordPress plugin. Access to the support forums is granted for for a period of one year starting at the date of the last purchase of a template support license key or extension support license key for the Connections WordPress plugin from connections-pro.com.
Support is limited to the Connections WordPress plugin and to the templates and extensions for the WordPress plugin Connections sold at connections-pro.com. Support for third party WordPress themes and / or WordPress plugins is not provided. In the event that there is a conflict with one more third party WordPress plugins or WordPress themes and it is determined that the source of the conflict is one or more third party WordPress plugins and / or WordPress themes it is up to the discretion of the Connections Help Desk representative agent to determine if a resolution can be provided or if support will have to be deferred to the individual and / representative agent of the third party WordPress plugin and /or WordPress theme.