[Steven Zahm]

@ John

This is fixed on your site. Unfortunately the visual page builder is breaking a SEO improvement made in the last update. I’ve run into similar issues with a couple other visual page builders. So, the SEO improvement will be remove on the next update. The change is already made on your site.

[Steven Zahm]

@ Lara

There is a lot of custom CSS being applied to Connections… The two declarations are affecting the image size:

#cn-cmap .cn-right {
    text-align: left;
    width: 44% !important;
    float: right;
    font-size: 15px;
}

@media only screen and (max-device-width: 480px)
#cn-cmap span.cn-image-style {
    padding: 5px;
    width: 50%;
    float: left;
    margin-right: 8px;
}

There might be more, but these two seem to be affecting the image display size the most. You’ll have to tweak your CSS so it does not appear so small on mobile.

Hope this helps!

[Steven Zahm]

@ John

I could take a quick look. I need a temp admin account. You can use this plugin to create it:

https://wordpress.org/plugins/temporary-login-without-password/

Reply back, as a private reply, with the login token URL.

[Steven Zahm]

@ anthonyyang

Which version of the CSV Import is installed? Can you please attach a copy of the CSV file so I can review? You can post it as a private reply.

[Steven Zahm]

@ Tim

RE: Weirdly it also changed some of the Single Entry page aesthetics.

Not weirdly :)

Because the Single Entry Template option was enabled, the active template for Individuals was the Default Entry Card and the active template for Organizations was Circled. With the options disable (the default) Circled is used for both entry types. The different templates have different layouts.

RE: I tried drag and dropping the content blocks into the desired order when Editing the Entry and it just reverts back to the previous block order when I publish the update.

Are you referring to the metaboxes on the Add and Edit entry Connections admin pages? The order of these do not affect the order of the fieldsets. That is controlled by the template design.

That said, if an entry has multiple addresses or phone numbers, you can drag and drop those within the metabox to change their order.

Now, if you mean the Content Blocks settings found on the Connections : Settings admin page under the Display tab. Changing their order does affect their display order in the template and should save. Reviewing your site, I do not think this applies to what you are asking.

I hope this helps!

[Steven Zahm]

@ Barbara

Hard to say. This is WP failing to do the update which is really outside of Connections control…

My best guess is that either the memory allocated to PHP is being exhausted or the max_execution_time for PHP is being triggered.

Please see these two faqs:

• How do I increase the PHP Execution Limit?
• How do I increase the WordPress Memory Limit?

I recommend 128MB of memory for PHP and 300 seconds for max_execution_time.

Hope this helps, let me know.

[Steven Zahm]

@ Ben

Yeah, I “fixed” it…

The theme (or plugin) that you are using is using a page builder of sorts. And it is non-standard in regards to that is does not actually use the WP content area. A SEO tweak I added fails in this scenario. To fix it, I edited Connections to remove that tweak.

I’ve run into this in a few other instances too, so, the next update will remove this SEO improvement. Unfortunately :(

Apologies for the trouble!

ps. Sorry for the delay in my reply. Been dealing with a leaking water heater and the reps to get it replaced under warranty.

[Steven Zahm]

@ Ben

Hmmm… what other chases have taken place lately on the site? I see that you are using a security plugin. Can you review the settings to make sure it is not block Connections somehow?

[Steven Zahm]

@ Ben

Something is causing a 301 redirect when paging and a 404 when viewing an entry…

Please try this… Navigate to the WordPress Permalinks admin page. Do nothing, Simply visiting the page causes WP to refresh the permalink structure.

Does that correct it?

If not, try deactivating and activating Connections. The visit the Permalinks settings admin page again. The purpose is to try to force WP to read the Connections related rewrite rules and apply them to the Permalink settings.

Does that correct it?

If not, does the theme use a visual page builder such Fusion Builder? If so, make sure the [connections] shortcode exists within a rich text block and not a “code” block.

Let me know of this helps!

[Steven Zahm]

@ Helen

RE: Could you also please tell me how to upgrade my connections widget plugin as it says on my dashboard it is not updatable.

Navigate to the Connections : Settings admin page and click the Licenses tab. Activate your support license key. If you have the license key activated on another site, for example, your dev site, then you must first deactivate the license on that site. If you no longer have access to the dev site, please see License Activated on Another Site section in this FAQ.

Hope that helps!

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