404 when you click on contact

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Viewing 10 posts - 1 through 10 (of 17 total)
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  • Author
    Posts
  • 05/02/2018 at 1:11 pm #461118
    John Lutz
    Participant

    So after upgrading to Pro a couple weeks ago I didn’t realize that now when you click on the contact it takes you to a 404 page

    What is the fix for this?

    Ohiocannabis.com/doctors

    05/02/2018 at 3:06 pm #461121
    Steven Zahm
    Keymaster

    @ John

    Does this still happen after you disabled the page caching plugin you are using?

    05/02/2018 at 3:11 pm #461122
    John Lutz
    Participant

    I’m not sure what you’re referring to, I’m unaware of a page caching plugin?

    it’s actually not a 404 I guess, it’s an “oops you blew up the internet”

    Have a look:

    ohicannabis.com/doctors

    05/02/2018 at 3:44 pm #461124
    Steven Zahm
    Keymaster

    @ John

    RE: I’m unaware of a page caching plugin?

    At the bottom of the page, in the source, it has this:

    <!--Generated by Endurance Page Cache-->

    After a quick Google search… it is installed by BlueHost.

    Please try clearing the cache. If that does not work, try disabling it.

    RE: it’s actually not a 404 I guess, it’s an “oops you blew up the internet”

    Actually it is, your theme just happens to have a custom 404 page.

    Let me know what you learn!

    05/03/2018 at 2:05 pm #461197
    Steven Zahm
    Keymaster

    @ John

    I though I check in on the status? Also, I you wish, I could take a quick look. I would a temp admin account. YOu can use this plugin to create it:

    https://wordpress.org/plugins/temporary-login-without-password/

    Reply back, as a private reply, with the login token URL.

    05/10/2018 at 8:41 pm #462199
    John Lutz
    Participant

    No I haven’t been on the computer the last week or so very much, but I am tonight and hope to get it resolved.

    I have no idea what Bluehost is or why it’s page caching – I will post this problem on the Theme’s help forum too.

    But I will try to find a walk-thru to clear the cache, I’ve never done it before so I don’t know where/how to do it. But why would this even be a problem like this?

    I will create the login for you and send you a PM as you requested.

    Thank you.

    05/11/2018 at 11:41 am #462219
    John Lutz
    Participant

    Ok I posted about this over on the Apex forums for the X & Pro Themes:

    https://theme.co/apex/forum/t/is-there-a-page-caching-plugin-by-bluehost-installed-in-pro/32246

    [quote]Hi There,

    Thank you for writing in, yeah I saw a few site with a built-in caching plugin from Bluehost, see under Settings > General and see Cache Level you can set that to 0 to turn it Off. To clear it, see the adminbar at the top hover the Caching and Purge All

    If clearing cache does not resolve your 404 page issue, please navigate to Settings > Permalinks and just re-save it.

    Cheers![/quote]

    Ok I did all of that & it still isn’t working – any other ideas on your end?

    05/15/2018 at 10:42 am #462472
    John Lutz
    Participant

    Hey any suggestions?

    05/15/2018 at 10:44 am #462473
    Steven Zahm
    Keymaster

    @ John

    I could take a quick look. I need a temp admin account. You can use this plugin to create it:

    https://wordpress.org/plugins/temporary-login-without-password/

    Reply back, as a private reply, with the login token URL.

    05/15/2018 at 12:49 pm #462489
    John Lutz
    Participant
    This reply has been marked as private.
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