Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
11/05/2014 at 8:35 am #308994
Ok, I see, that sounds terrible! Under those conditions I would not be able to transfer the license because I would need the purchaser’s permission. Unfortunately the only real solution you have is to purchase a copy of the CSV Import extension for yourself. No other compensation required, thanks though!11/06/2014 at 12:21 pm #309179
I bought the csv import last night. When I go to the admin-add plugin, it sends me to a search page, when I get there I see several options written by you but, none have anything to do with csv import. Can you steer me in the right direction.11/06/2014 at 1:14 pm #309194
Here’s the link to the installation instructions.
The third screen capture looks a little different now in WP 4..0 … I need to update it but the instructions are still good.
Tip, searching only searches for free plugins on wordpress.org, not premium plugins and extensions like the CSV Import. That goes for any plugin you may buy.
Hope that helps!11/06/2014 at 8:22 pm #309217
I tried upload the csv file last night and got the following repeatedly.
Installing Plugin from uploaded file: connections_csv.php
NOTICE: The connection_images folder does not exist. Read more.
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Return to Plugins page11/07/2014 at 8:41 am #309392
re: Installing Plugin from uploaded file: connections_csv.php
No, you have to install the zip file that you downloaded. Do not unzip it first and try to upload just the files … WordPress does not support that.11/07/2014 at 11:13 am #309400
I am not to my knowledge the file.
Below is the order and buttons I am clicking.
On the admin page I am clicking—–add new
on page 2, I am clicking—–add plugins
on page 3, I am clicking—–choose file
on page 4, I am clicking—–connections_csv
on page 5, I am clicking—–install now
then the verbage I referenced earlier comes up.
Where am I going wrong?
Jerry11/07/2014 at 11:14 am #30940411/07/2014 at 11:32 am #309411
Your screenshots show that you are uploading a single PHP file within from within the zip file you downloaded. You need to upload
connections-csv.zipthat you originally downloaded … before you unzipped it. You’re attempting to upload only a single file within that zip — that’ll never work. You either need to re-zip the
connections-csvfolder or download a fresh zip file from your purchase history.
If you are a WordPress novice, here’s a link to a decent video explaining plugin installation.
It goes over several methods to install plugin. The video segment that covers installing a plugin from a zip file starts at 3:40.
Hope that helps!11/07/2014 at 5:42 pm #309435
I got the zip sorted out. It was downloading unzipped. I deleted it and started from scratch. When the pug-in is installing it now comes up with the following message. I am wondering if having the original plug-in already installed is causing the problem.11/07/2014 at 5:43 pm #309436
You cannot reply to this support topic. Please open your own support topic.