Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
11/06/2017 at 5:06 pm #440332
Ok, deactivate all plugins except Connections, the mime plugin and then activate the default the WP theme and then try again. Perhaps another plugin or the theme is hooking into the WP file upload logic and causing it to flag the file so it can not be uploaded.11/06/2017 at 5:13 pm #440333
OK. Tried that as well and got the same message.
Should I try this plugin?
I assume I shouldn’t have to on 4.8.311/06/2017 at 5:14 pm #440334
I can upload the file via the media library, but it converts it to .htm for some reason.11/06/2017 at 5:31 pm #440335
There no need to use the disable real mime check plugin. Connections already properly deals with what that plugins is attempting to fix by disabling a security feature. The mime plugin I asked you to install is under consideration to be merge into WP core since it provide more robust file validation.
As for the file being renamed to .htm, that definitely sounds like another plugin or theme interfering with the file uploads. Deactivate all plugins except Connections, the mime plugin and then activate the default the WP theme and then try again.11/07/2017 at 9:38 am #440373
OK. I had tried that before. The only plugins I left active were Connections add-ons and the base plugin. Should I turn those off as well?11/07/2017 at 9:57 am #440374
Just to be sure, I deactivated all the add-ons, but the CSV import, as well as all other plugins and I set the theme back to the default theme. No dice.11/07/2017 at 10:23 am #440377
I’ll take a look but I’ll need an FTP login as well as an admin login. Details can be posted here as a private reply.11/07/2017 at 10:52 am #440380This reply has been marked as private.11/07/2017 at 12:02 pm #440384
Hmmm… I pulled a random CSV file from my collection and uploaded an imported it just fine. I’ve left the imported entries so you could see. Perhaps the issue is your file???11/07/2017 at 12:24 pm #440390
Hmm. I had exported it from the plugin function in the old site, so I’m not sure what else to do there.
You cannot reply to this support topic. Please open your own support topic.