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- This topic has 30 replies, 2 voices, and was last updated 8 years, 9 months ago by
Ryan Lanigan.
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AuthorPosts
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11/06/2017 at 5:06 pm #440332
Steven Zahm
Keymaster@ Ryan
Ok, deactivate all plugins except Connections, the mime plugin and then activate the default the WP theme and then try again. Perhaps another plugin or the theme is hooking into the WP file upload logic and causing it to flag the file so it can not be uploaded.
11/06/2017 at 5:13 pm #440333Ryan Lanigan
ParticipantOK. Tried that as well and got the same message.
Should I try this plugin?
https://wordpress.org/plugins/disable-real-mime-check/
I assume I shouldn’t have to on 4.8.3
11/06/2017 at 5:14 pm #440334Ryan Lanigan
ParticipantI can upload the file via the media library, but it converts it to .htm for some reason.
11/06/2017 at 5:31 pm #440335Steven Zahm
Keymaster@ Ryan
There no need to use the disable real mime check plugin. Connections already properly deals with what that plugins is attempting to fix by disabling a security feature. The mime plugin I asked you to install is under consideration to be merge into WP core since it provide more robust file validation.
As for the file being renamed to .htm, that definitely sounds like another plugin or theme interfering with the file uploads. Deactivate all plugins except Connections, the mime plugin and then activate the default the WP theme and then try again.
11/07/2017 at 9:38 am #440373Ryan Lanigan
ParticipantOK. I had tried that before. The only plugins I left active were Connections add-ons and the base plugin. Should I turn those off as well?
11/07/2017 at 9:57 am #440374Ryan Lanigan
ParticipantJust to be sure, I deactivated all the add-ons, but the CSV import, as well as all other plugins and I set the theme back to the default theme. No dice.
11/07/2017 at 10:23 am #440377Steven Zahm
Keymaster@ Ryan
I’ll take a look but I’ll need an FTP login as well as an admin login. Details can be posted here as a private reply.
11/07/2017 at 10:52 am #440380Ryan Lanigan
ParticipantThis reply has been marked as private.11/07/2017 at 12:02 pm #440384Steven Zahm
Keymaster@ Ryan
Hmmm… I pulled a random CSV file from my collection and uploaded an imported it just fine. I’ve left the imported entries so you could see. Perhaps the issue is your file???
11/07/2017 at 12:24 pm #440390Ryan Lanigan
ParticipantHmm. I had exported it from the plugin function in the old site, so I’m not sure what else to do there.
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