Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
05/14/2019 at 8:55 am #492022
Hi this morning impport csv no workink
Yesterday import file is done
This morning 2 problem
1 import but stop after 50% ou juste please wait ans no import
Do you have idea
Thanks05/14/2019 at 9:20 am #492030
Please review the CSV file requirements and tips. Following these generally resolve most issues experienced during imports. Here’s the link:
One other tip, if you have any blank columns or columns you are not importing, remove those from the CSV file. The smaller the file, the more efficient it is to process.
If you still have trouble, then try increasing the memory allocated to PHP and increase its execution time.
And lastly, make sure displaying PHP error messages are disabled. If a error occurs during import that can break the import steps. Here’s the link which explains how:
As a last resort, try deactivating all plugins except Connections and CSV Import to ensure a plugin conflict is not breaking the process.
Hope this helps, let me know.05/14/2019 at 9:31 am #492031
But working yesterday but now no working
I don’t change serveur ?
I move the site on another serveur same problem but i test with old version work ?
05/14/2019 at 10:04 am #492036
- This reply was modified 2 months, 1 week ago by sebastien xtrem.
Could you explain what you mean by this “i test with old version work ? I am not sure what you mean. Are you saying it works with an old version? An old version of what?05/14/2019 at 10:07 am #492037
I have clone website old version connections is working
I find in my serveur or do you have solution for clean bd with connection for fresh install
Thanks05/14/2019 at 10:14 am #492038
What version of Connections and CSV Import is on the “old” server? And what versions are on the new server?
What do you mean by “*clean bd”?05/14/2019 at 10:23 am #492039
I want remove all entry in BD for reinstall clean connections juste for test05/14/2019 at 10:34 am #492040
The 4.8 and 4.8.1 versions do not seem to make sense. Connections never had those versions and CSV Import is only at version 2.1.1.
Is that the WordPress version??? I asked about the Connections and CSV Import versions. Maybe it will be easier for you to screenshot the plugins admin page on both the old and new.
To delete all entries from Connections, there is only the bulk delete tool on the Connections Manage admin page. How many entries do you need to delete?
If you have access to phpMyAdmin or similar tool in your web host and you know how to safely use it. You could clear/truncate the Connections tables. This method is not recommended unless you really know what you are doing.
Having you tried the solutions I provided in my previous reply? Often these along correct import issues.05/14/2019 at 10:36 am #492041
Sorry, I hit send to quick!
The reason I ask because the one screenshot you supplied clearly showing that another plugin seems to be conflicting with CSV Import. The please wait text for example belongs in the progress bar, not, floating randomly in the page.05/14/2019 at 4:50 pm #492082
The problem is with version connection 4.8 and 4.8.1
If test with 8.3.6 is work fine
Do you have version 4.7xxx for test
You cannot reply to this support topic. Please open your own support topic.