Help

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , ,

Viewing 10 posts - 1 through 10 (of 13 total)
1 2
  • Author
    Posts
  • 05/14/2019 at 8:55 am #492022
    sebastien xtrem
    Participant

    Hi this morning impport csv no workink

    Yesterday import file is done

    This morning 2 problem
    1 import but stop after 50% ou juste please wait ans no import

    Do you have idea

    Thanks

    05/14/2019 at 9:20 am #492030
    Steven Zahm
    Keymaster

    Please review the CSV file requirements and tips. Following these generally resolve most issues experienced during imports. Here’s the link:

    One other tip, if you have any blank columns or columns you are not importing, remove those from the CSV file. The smaller the file, the more efficient it is to process.

    If you still have trouble, then try increasing the memory allocated to PHP and increase its execution time.

    And lastly, make sure displaying PHP error messages are disabled. If a error occurs during import that can break the import steps. Here’s the link which explains how:

    As a last resort, try deactivating all plugins except Connections and CSV Import to ensure a plugin conflict is not breaking the process.

    Hope this helps, let me know.

    05/14/2019 at 9:31 am #492031
    sebastien xtrem
    Participant

    But working yesterday but now no working

    I don’t change serveur ?

    I move the site on another serveur same problem but i test with old version work ?

    Thanks

    Attachments:
    You must be logged in to view attached files.
    05/14/2019 at 10:04 am #492036
    Steven Zahm
    Keymaster

    Could you explain what you mean by this “i test with old version work ? I am not sure what you mean. Are you saying it works with an old version? An old version of what?

    05/14/2019 at 10:07 am #492037
    sebastien xtrem
    Participant

    I have clone website old version connections is working

    I find in my serveur or do you have solution for clean bd with connection for fresh install

    Thanks

    05/14/2019 at 10:14 am #492038
    Steven Zahm
    Keymaster

    What version of Connections and CSV Import is on the “old” server? And what versions are on the new server?

    What do you mean by “*clean bd”?

    05/14/2019 at 10:23 am #492039
    sebastien xtrem
    Participant

    4.8 old
    4.8.1 news

    I want remove all entry in BD for reinstall clean connections juste for test

    05/14/2019 at 10:34 am #492040
    Steven Zahm
    Keymaster

    The 4.8 and 4.8.1 versions do not seem to make sense. Connections never had those versions and CSV Import is only at version 2.1.1.

    Is that the WordPress version??? I asked about the Connections and CSV Import versions. Maybe it will be easier for you to screenshot the plugins admin page on both the old and new.

    To delete all entries from Connections, there is only the bulk delete tool on the Connections Manage admin page. How many entries do you need to delete?

    If you have access to phpMyAdmin or similar tool in your web host and you know how to safely use it. You could clear/truncate the Connections tables. This method is not recommended unless you really know what you are doing.

    Having you tried the solutions I provided in my previous reply? Often these along correct import issues.

    05/14/2019 at 10:36 am #492041
    Steven Zahm
    Keymaster

    Sorry, I hit send to quick!

    The reason I ask because the one screenshot you supplied clearly showing that another plugin seems to be conflicting with CSV Import. The please wait text for example belongs in the progress bar, not, floating randomly in the page.

    05/14/2019 at 4:50 pm #492082
    sebastien xtrem
    Participant

    Hi

    The problem is with version connection 4.8 and 4.8.1

    If test with 8.3.6 is work fine

    Do you have version 4.7xxx for test

    Thanks

    Attachments:
    You must be logged in to view attached files.
  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 13 total)
1 2

You cannot reply to this support topic. Please open your own support topic.