Visual tab tools in editor disappearing

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , ,

Viewing 10 posts - 1 through 10 (of 14 total)
1 2
  • Author
    Posts
  • 12/03/2014 at 5:10 pm #311666
    Kathy S.
    Guest

    Hello, thank you in advance for your assistance. Our website uses a highly customized version of Connections (www.rplaw.com). When we updated the WordPress core to 4.0, the visual tab in the editor disappeared.We are running Connections 0.8, because we don’t want to have to update Connections and re-customize everything for every WP update.

    The text tab does show all the icons for formatting, just not the visual tab. We tried this (provided by you a couple months ago): but it didn’t seem to have any affect on the site at all: https://github.com/Connections-Business-Directory/Connections/commit/62211514fff6aeb3b7e6505820f7f1006e022524

    Many thanks for your help.

    12/04/2014 at 8:56 am #311709
    Steven Zahm
    Keymaster

    @ Kathy

    WordPress 3.9, I think it was, had a major update to the visual editor called TinyMCE which Connections uses. This required updates to the code in Connections, actually many plugins broke and required updates, not just Connections.

    Are you sure you’re running Connections 0.8 … when I look at the page source, it says 8.1.2.

    Either way the change was made in version 0.7.9.6 to be compatible with WordPress 3.9 so you should already have the requirted fix. Could you verify the version you’re running?

    12/04/2014 at 10:43 am #311725
    Kathy S.
    Guest

    You are correct, we are running Connections 8.1.2. My programmer is saying we need to update the WP theme from twenty eleven to twenty fourteen and everything will be compatible and work correctly. I’m not sure this is the best fix. Your thoughts?

    12/04/2014 at 10:50 am #311728
    Steven Zahm
    Keymaster

    @ Kathy

    I would say updating the theme will not have an affect (at least extremely unlikely) on the visual editor being loaded or not in Connections.

    Not knowing what changes were made to Connections … it could be one of the changes that were made or it could be simply another plugin breaking the visual editor and Connections is just a causality.

    If you give me a temp admin account, I’ll login in real quick to see if I can point you in a direction to get it working again.

    12/04/2014 at 10:53 am #311729
    Kathy S.
    Guest

    when WP updates, the Visual tab goes missing, and the main People where the Connections data pulls through breaks. So we reverted back to 4.0. Something about Connections and WordPress working together isn’t working well. I don’t think that’s the WP theme, though.

    12/04/2014 at 11:09 am #311730
    Steven Zahm
    Keymaster

    @ Kathy

    Ok, now I’m confused … WordPress 4 is the latest, more specifically 4.0.1, which is what is installed on your site. What are you reverting back from??? WordPress 4.1 hasn’t been released yet.

    If you give me a temp admin account, I’ll login in real quick to see if I can point you in a direction to get it working again.

    12/04/2014 at 1:11 pm #311751
    Kathy S.
    Guest

    yes of course. Do I provide the temp admin credentials here?

    12/04/2014 at 1:16 pm #311754
    Steven Zahm
    Keymaster

    @ Kathy

    Use the contact link at the bottom of the page. Please paste a link to this forum thread so I can relate the two. Thanks!

    12/04/2014 at 1:22 pm #311755
    Kathy S.
    Guest

    The temp admin credentials have been emailed with a link to this string of posts.

    12/04/2014 at 5:39 pm #311776
    Steven Zahm
    Keymaster

    @ Kathy

    I never received the login details…

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 14 total)
1 2

You cannot reply to this support topic. Please open your own support topic.