User Login Issue

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This topic is: resolved

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Viewing 10 posts - 1 through 10 (of 22 total)
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  • Author
    Posts
  • 01/12/2018 at 6:36 pm #447153
    Patrick
    Guest

    Hi! I have installed your plugin on a church website in order to create a private member directory. The box has been ticked to keep the info private. Everything has worked well until I tried logging in as a user (Subscriber, Customer, etc.).

    WooCommerce is used to collect online donations and a new user is directed to the WooCommerce ‘My Account’ page. When I click on the Directory page which has the Connections shortcode, I get this message: ‘Please login to view the directory.’

    It seems that when I go to the Directory page, I am no longer logged in. If I return to the My Account page, I am still logged in.

    Any thoughts on what may be causing this?

    Thanks!

    -Patrick

    • This topic was modified 8 years, 7 months ago by Steven Zahm. Reason: Remove link to site
    01/12/2018 at 6:40 pm #447154
    Patrick
    Guest
    This reply has been marked as private.
    01/12/2018 at 6:45 pm #447155
    Patrick
    Guest
    This reply has been marked as private.
    01/15/2018 at 11:41 am #447294
    Steven Zahm
    Keymaster

    @ Patrick

    Navigate to the Connections : Roles admin and make sure the user roles that your users are assigned when they are logged on have the correct permissions assigned. Hope this helps, let me know.

    01/15/2018 at 12:23 pm #447304
    Patrick
    Guest

    Dear Steven,

    I believe I have the settings set correctly. See attached. Screen Shot
    Thank you!

    01/15/2018 at 12:59 pm #447305
    Steven Zahm
    Keymaster

    What is the new user’s role after it is created and they are logged in?

    Are you using a page caching plugin? If so, are you displayed cached pages for logged in users?

    01/15/2018 at 2:59 pm #447306
    Patrick
    Guest
    This reply has been marked as private.
    01/16/2018 at 12:10 pm #447444
    Steven Zahm
    Keymaster

    I suspect the issue is that you are caching pages for logged in users. Instead of clearing the cache, can you disable the option or exclude that page from the cache. You can give me a login if you wish as a private reply.

    01/16/2018 at 1:10 pm #447453
    Patrick
    Guest
    This reply has been marked as private.
    01/16/2018 at 1:16 pm #447457
    Patrick
    Guest
    This reply has been marked as private.
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Viewing 10 posts - 1 through 10 (of 22 total)
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