Upgrade Not Working

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This topic is: resolved

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Viewing 10 posts - 1 through 10 (of 26 total)
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  • Author
    Posts
  • 02/02/2016 at 2:03 pm #363312
    Sam
    Guest

    I updated the connections plugin today as well as wordpress to the latest version 4.4.2 Clifford.

    And while the directory works fine on the front-end of the site, without missing entries, when I try to access Connections in the CMS (as an Admin) I’m prompted with the following message:

    Connections : Upgrade
    Upgrade Required!

    Your database tables are out of date and must be upgraded before you can continue.

    If you would like to downgrade later, please first make a complete backup of your database tables.

    [START UPGRADE]

    However, when I click the Start Upgrade button, I see that it attempts to access this URL: http://pmkbnc.info/wp-admin/admin.php?page=connections_dashboard&upgrade-db=do but it instead just refreshes the page, and I still can’t access any of the Connections CMS settings.

    Again the directory is visible on the front-end of the site, but I can’t upgrade Connections in the CMS, while it continually prompts me to do so whenever I try to access any of it’s settings.

    Any help would be greatly appreciated, as I would hate to have to uninstall the plugin and re-enter our entire staff directory (which is very large).

    Thanks so much!

    Sam

    02/02/2016 at 2:49 pm #363317
    Steven Zahm
    Keymaster

    @ Sam

    If you can give me a temp admin account I can log in and take a look at this for you. The details can be posted here as a private reply.

    02/02/2016 at 3:43 pm #363329
    Brennan
    Guest

    I also am having the same issue for my school’s career site:

    http://rivertoncte.org/wp-admin/admin.php?page=connections_dashboard&upgrade-db=do

    I am on a school internet when I try this and am going to try it on a non-filtered internet connection but I fear that it’s just gonna do the same thing.

    02/02/2016 at 4:46 pm #363361
    Sam
    Guest
    This reply has been marked as private.
    02/03/2016 at 2:10 am #363374
    Sarah
    Guest

    I am having the same problem. When I click Start Upgrade it looks like it is trying to but then the screen just refreshes and I am in a loop. I upgraded WordPress in case that was an issue. I deactivated and reactivate the plugin and still just a refreshing loop.

    Any help greatly appreciated!!

    02/03/2016 at 12:23 pm #363411
    Jeromy Darling
    Guest

    Me too guys – my client used this to manage his list of customers. I deactivated ALL plugins and tried upgrading again but to no avail. Need help ASAP

    02/03/2016 at 2:05 pm #363416
    Steven Zahm
    Keymaster

    @ Sam

    Thanks for the login. I was able to locate and fix the bug that prevented the db upgrade routine from running. I have applied this fix to your site and was successfully able to run the db update. You now have access to the Connections admin pages.

    02/03/2016 at 2:09 pm #363417
    Steven Zahm
    Keymaster

    @ Sarah and @ Jeromy

    I am preparing a bug fix release which may or may not be completed today. If this issue needs resolved immediately, please provide a temp admin login posted here as a private reply and I’ll apply a hotfix so you do not need to wait for the bugfix release.

    02/03/2016 at 7:00 pm #363428
    Jeromy Darling
    Guest
    This reply has been marked as private.
    02/03/2016 at 8:22 pm #363481
    Sarah Brereton
    Guest
    This reply has been marked as private.
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Viewing 10 posts - 1 through 10 (of 26 total)
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