Updated removed dashboard

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , ,

Viewing 10 posts - 1 through 10 (of 14 total)
1 2
  • Author
    Posts
  • 03/24/2017 at 6:31 pm #417081
    Marna Friedman
    Participant

    I updated today to the most recent version when I received the email to do so. However, after updating, my WP dashboard disappeared! Since I wasn’t able to deactivate plugins to identify the cause, I began to delete the plugins I had updated and refresh (clear cache) to identify the problem. The result was that it was your plugin. I have not reinstalled, because obviously, I need access to my Dashboard. Can you please let me know what caused this and when it is safe to reinstall?

    Thanks!

    03/27/2017 at 1:10 pm #417337
    Steven Zahm
    Keymaster

    @ Marna

    The cause was likely the update to Connections which I released on Friday for a few hours.

    Part of the issue is the server is very likely running a very old and unsupported version (for years). I recommend to update your site to run a more recent version of PHP. WordPress recommends version 7.0 due to it being much faster and far more resource efficient. I recommend at least version 5.6 (which is actually going to be unsupported soon if I remember correctly).

    I did rollback the update after only a few hours so you must have been one of the few hundred who updated when this issue came to light…

    You should be able to delete the ../wp-content/plugins/connections/ folder via FTP. The will let you back in you admin. Now you can reinstall Connections as you normally would. You data is completely safe and will not be deleted by deleting the plugin folder.

    I will be releasing a revised update today which will make it work again on the very old version of PHP. It’s a very minor change but necessary for that old version. So you could also wait and install the new update if you wish.

    My do apologize for the trouble this has caused you!

    03/28/2017 at 11:21 am #417599
    Chris Johnson
    Guest

    We ran the update this morning (3/28/17) and experienced the same issue. It cleared all the content from our dashboard. Unfortunately we are running on Linux, so it took a bit more effort to remove the plugin and find a previous version to reinstall.

    03/28/2017 at 11:45 am #417603
    Steven Zahm
    Keymaster

    @ Chris

    re: We ran the update this morning (3/28/17) and experienced the same issue.

    Was there any errors shown, if so, what were they? If there were none displayed, can you please look in the PHP error log to see what error was generated?

    Within about an hour I am releasing another update, but, it is unlikely to address whatever the issue was. So I’ll need more to go on.

    re: we are running on Linux

    Most of the web is run using Linux, even if running IIS the process of logging into the site with FTP to delete the folder would be the same.

    Previous version can always be found on this page… awe heck wp.org changed the plugins directory, again … I be darned if I can find the links to the previous versions now. Since you found it … where was it? Funny I have to ask :(

    03/28/2017 at 11:46 am #417604
    Spalding Hurst
    Participant

    I am experiencing the same issue today.

    Attachments:
    You must be logged in to view attached files.
    03/28/2017 at 12:21 pm #417610
    Charles McPadden
    Participant

    I am also experiencing the same issue. I’m running WordPress 4.7.3 and the Avada theme (5.1.4). I was previously running the latest version of Connections and everything was fine. I upgrade to version 8.6 this morning (Tuesday) the problem surfaced.

    03/28/2017 at 12:22 pm #417611
    Steven Zahm
    Keymaster

    @ Spalding

    wp.org is literally sending out the wrong version as updates. Seems they are broken right now, a little, because on the plugin page for Connections on wp.org, the download button is downloading an even older version.

    03/28/2017 at 12:27 pm #417612
    Steven Zahm
    Keymaster

    All…

    It seems wp.org is in the middle of a major update. I can only guess this is the cause of the incorrect updated (an old one from Friday) is being pushed as the most current update … it is not, yesterdays is. Even the download link on the Connections wp.org plugins page is downloading an even older version.

    I did push out 8.6.1 for the latest update which I believe will fix the issue you all are experiencing but the best I can tell wp.org has not yet acknowledged the new version.

    Here is a direct download link for 8.6.1, please try installing this version:

    https://github.com/Connections-Business-Directory/Connections/archive/8.6.1.zip

    03/28/2017 at 12:34 pm #417618
    Charles McPadden
    Participant

    It has been a while since I manually updated this plugin. How do I do it? Can I simply remove the plugin from the Plugins interface and then add the new version? I won’t lose my database will I?

    03/28/2017 at 12:38 pm #417620
    Spalding Hurst
    Participant

    Your direct link works. Thank you!

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 14 total)
1 2

You cannot reply to this support topic. Please open your own support topic.