The 4.0 upgrade

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , ,

Viewing 10 posts - 1 through 10 (of 20 total)
1 2
  • Author
    Posts
  • 09/09/2014 at 3:41 pm #303220
    stephen
    Guest

    The plugin has not worked since the upgrade. I just purchased the plugin and I’m excited about using it. I need someone to look at the error messages and give me direction. Is that possible?

    09/09/2014 at 4:15 pm #303222
    Steven Zahm
    Keymaster

    @ stephen

    What are the messages? Can you share a link to the page having the issue?

    09/09/2014 at 5:43 pm #303263
    stephen
    Guest

    The problem seems to be the cMap and 4.00 upgrade

    09/09/2014 at 7:20 pm #303316
    stephen
    Guest

    The page: http://www.legalrecruiter.com/wp-admin/admin.php?page=connections_manage

    The error message:

    Warning: Cannot use a scalar value as an array in ../wp-content/plugins/connections/includes/entry/class.entry-data.php on line 3454

    Fatal error: Unsupported operand types in ../wp-content/plugins/connections/includes/entry/class.entry-output.php on line 341

    • This reply was modified 8 years, 6 months ago by Steven Zahm. Reason: Remove full paths for security
    09/09/2014 at 7:33 pm #303317
    stephen
    Guest

    http://www.legalrecruiter.com/wp-admin/admin.php?page=connections_manage

    09/10/2014 at 9:49 am #303421
    Steven Zahm
    Keymaster

    @ stephen

    Can you confirm that you web host has GD installed? A quick way to check is to go to the Connections : Dashboard admin page and look for it in the System widget.

    Also, have you updated to Connections 8.1.1? If not, can you please update too?

    09/10/2014 at 11:27 pm #303564
    stephen Barnett
    Participant

    Yes I have updated 8.1.1

    GD Version : 2.0 or higher

    09/11/2014 at 8:18 am #303576
    stephen Barnett
    Participant

    Steven,

    I have narrowed in on an aspect of the issue that may shed some light on a fix. unlisted the listing that gave me the error messages and those messages were centered around the uploaded file somehow corrupted by the 4.0 upgrade.

    When I try to delete the entire listing, I get this error message:

    Fatal error: Call to undefined method SplFileInfo::isDot() in ../wp-content/plugins/connections/includes/class.filesystem.php on line 253

    • This reply was modified 8 years, 6 months ago by Steven Zahm. Reason: Remove full path for security
    09/11/2014 at 9:25 am #303625
    Steven Zahm
    Keymaster

    @ stephen

    The isDot() error you’re seeing is do to the PHP version installed on the web host. I have this addressed in the next bug fix release, 8.1.2.

    I Do not believe this error is directly related but it could be due to the PHP version too.

    Which PHP version specifically is running? This can also be found on the Connections : Dashboard admin page in the System widget.

    If you can grant me, temporarily, an admin and FTP account, I’ll log in to see if I can figure this out se it will be addressed in the next bug fix release.

    09/11/2014 at 10:04 am #303631
    stephen Barnett
    Participant
    This reply has been marked as private.
  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 20 total)
1 2

You cannot reply to this support topic. Please open your own support topic.