Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
05/02/2016 at 11:06 pm #375045John WillGuest
I have tried to update the following plugins and get a message that the updates failed, (Connections cMAP, Form and Link. I am working with Godaddy and they told me to contact you. Please advise.05/03/2016 at 10:36 am #375083
Navigate to the Connections : Settings admin page and click the Licenses tab. Make sure you have entered in the support license keys and activated them. After y9ou do you should be able to update without issue.
Hope this helps, let me know.05/04/2016 at 9:36 pm #375246John WillGuest
I talked to the person that developed the website for our organization. He does not have the key numbers. He will continue to look for them. What can I do if he cannot find them?05/06/2016 at 1:00 pm #375436
I can look too, but I’ll need the email address(es) which may have been used to make the purchase and the like name used to make the purchase. An approximate date will help too.05/09/2016 at 9:22 am #375625John WillGuest
The email is Michael@crossover.marketing.com. His name is Michael Kaiser and it was around January, February 2015, Thank you for your assistance.05/09/2016 at 10:02 am #375628
I found a purchase made by a Michael Kaiser on 12/07/2014. The domain of the email address matches but not the user name. So, I would say this is very likely the correct purchase. The email address is info [at] crossover.marketing … actually it looks like the email address is wrong, missing the trailing
.com. I corrected it.
To get the support license key numbers, he can log into his account (created during the checkout) and view them under the Licenses tab on the purchase history page. If he forgets the password, he should be able to reset it.
Hope that helps!
ps. The support license keys have expired, to update, the Pro Pack License key will need to be renewed. This can also be done on the purchase history page.05/09/2016 at 10:19 pm #375736John WillGuest
Can I purchase the renewal for Pro Pack License? I am now responsible for the site.05/10/2016 at 5:21 pm #375901
Yes, the account could be transferred if Michael could take a moment to email from his
Michael [at] crossover.marketing [dot] comrequesting it. If that is not possible, I can provide a one time discount code so you can purchase it for the same renewal price.05/11/2016 at 8:55 pm #376064John WillGuest
I have not heard from Michael. I would like to take you up on your offer allow me to purchase the Pro Pack for the discount offer. Can you tell me if it is compatable with the Word Press versions 4.5 and 4.5.1? Go daddy suggested that I check. Please let me know how to proceed. Hopefully I can just update the plugins from our website. You can probably tell I am not real smart about this process. When Michael dropped us I became responsible for the websites. Yes there are three. Thank you for your help.05/12/2016 at 9:59 am #376138
re: I would like to take you up on your offer allow me to purchase the Pro Pack for the discount offer.
When making the purchase, enter your email address as your discount code. The code will be good until the end of the month.
re: Can you tell me if it is compatable with the Word Press versions 4.5 and 4.5.1?
Yes, it is.
Hope that helps!
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