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03/27/2017 at 2:07 pm #417345Laureen KellyGuest
Dear Mr. Zahn,
You told me “You should be able to delete the ../wp-content/plugins/connections/ folder via FTP. The will let you back in you admin. Now you can reinstall Connections as you normally would. You data is completely safe and will not be deleted by deleting the plugin folder.
I will be releasing a revised update today which will make it work again on the very old version of PHP. It’s a very minor change but necessary for that old version. So you could also wait and install the new update if you wish.”
The problem is that the control panel is totally frozen. I can’t get anywhere to do anything. strong text03/27/2017 at 3:38 pm #417354
Log in to your site with FTP to delete the folder.
Note to self, related support ticket.03/27/2017 at 3:49 pm #417356Laureen KellyParticipant
Can you suggest any manuals or instructions on how to do that? I’ve never used ftp.03/27/2017 at 4:16 pm #417363
If your web host has a control panel, most do, and most use cpanel. In the control panel there is a file manager. You host should have a doc page on how to use this file manager if they offer it.
They should also have the documentation on how to log into your site with FTP. This can differ from site to web host to web host so I can not give you specific directions. The best I can do is point you to some general WordPress documentation on how to:
- WordPress documentation covering FT access.
- Here’s basic tutorial Disable a WordPress Plugin Without Access to Your Admin Area
If you are not comfortable in doing this, open a support ticket with the web host asking them to delete the folder and paste a link to this support two threads you’ve open here. That way if they have a question, I can answer it. It would also be an ideal time to approach the subject of making sure your are running a current version of PHP.03/28/2017 at 3:44 pm #417677
The latest 8.6.1 update seems to resolve the two issues that were encountered with this update. Wp.org seems to sending the correct version now and the correct version is available for download on the wp.org page for Connections. So it seems they worked out their update issues as well.
I’m going to mar this resolved. Please feel free to let me know if you need further assistance.
Again, apologies for the trouble this has caused you!
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