[Craig Grant]

I found the following response from Stave Zahn on a related ticket that seems to have a fix for the parse error crash problem, but the problem is all of the custom template work we did on the site such as on this page http://rairc.com/about-2/leadership/ are no longer working and the member search capability is now not working. So pretty unhappy about how this upgrade has basically messed up the site. Can someone on the connections team please get with me regarding this. Thank you.

Steven Zahm
Keymaster
Post count: 15752
@ Colin

Please log into your site via FTP and delete the plugin’s folder:

../wp-content/plugins/connections/

Your data is safe.

Now, install Connections as you normally would install a plugin.

Apologies for the trouble!

[Craig Grant]

This ticket is now 26 days old and zero response from anyone at Connections-pro even though they replied to a similar ticket back on 4/6. And when I posted to this ticket on 4/6 that the suggested fix screwed up all the custom css layout work we had done, again zero response. Well today the Connections Pro directory completely stopped working on one of my sites http://www.rairc.com. I am obviously pretty unhappy about this situation as I am sure many other Connections-Pro customers are. If I don’t hear back from someone today, I will be forced to look for an alternative plugin solution and leave a review of my experience as this seems to be a vendor that flat out doesn’t care about their clients.

[George Mollo]

They released an update 8.17 which corrected the problem. And subsequently, another update 8.18 which was ok.

[Steven Zahm]

All in this thread, my sincerest apologies!!!

I never saw this thread until today when another user opened a new ticket to make me aware of this ticket.

The cause of this error was a single line of which affected users where the web host is running an older version of PHP on their account.

The tests put in place to intended catch these did not flag this line as incompatible with older versions of PHP.

When this error was originally reported, it was corrected the same day. All versions of Connections 8.16 and newer has had this corrected so it is compatible with the older versions of PHP.

If you are still this error on your site:

Log into your site via FTP or your web hosts file manager and delete the plugin’s folder:

../wp-content/plugins/connections/

Your data is safe when deleting the Connections plugin folder. This is essentially how WordPress itself updates plugins. It deletes the old version files and copies the files for the new version in the plugin’s folder.

Now, install Connections as you normally would. The current version of Connections at the time of this post is 8.18.

Again, apologies for the trouble this has caused you!!!

I’m marking this thread as resolved. If you are still experiencing this issue, please let me know by opening a new ticket. I’ll reply back ASAP. If you do not hear from me within 24hrs (my average response time is far less), please contact me using the Contact link at the very bottom of this page.

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