Not able to select "Templates" in left-side bar

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Viewing 5 posts - 11 through 15 (of 15 total)
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    Posts
  • 08/28/2015 at 8:23 am #344739
    Steven Zahm
    Keymaster

    @ Mark

    Well, this is not going so well… I logged in and activated the plugin this morning and now all I get is the error message. Never seen anything like this. Could I also get an FTP login? That way I can manually deactivate the plugin when working to figure out what is going on.

    08/28/2015 at 11:16 am #344753
    Mark Knutson
    Guest
    This reply has been marked as private.
    08/28/2015 at 11:16 am #344754
    Mark Knutson
    Guest

    I have uninstalled the plugin so that the site will load at present.

    08/29/2015 at 11:11 am #344844
    Steven Zahm
    Keymaster

    @ Mark

    Thanks, I’ll take a look at this on Monday.

    Of, note… When I was commenting out the code using the WordPress plugin editor, the same would happen to me. But after a minute or two the site would come back on its own. It is curious that using the WordPress plugin editor (which has nothing to do with Connections) would cause the same issue.

    Could you try something? It is possible that the memory allocated to PHP is being exhausted and that could be the root cause of the issue. Normally this results in the “white screen of death” or a memory exceeded error and not a server error. But I did notice that you are running a Windows server so the error results could be different. Can you try increasing this to 256M. That should be way more than enough.

    08/31/2015 at 6:09 pm #345088
    Steven Zahm
    Keymaster

    @ Mark

    Ok, I have this sorted for you. What it ended up being was an open_basedir error. Linux servers throw a relevant error message. It seems IIS simply throws the server 500 error, could simply be the way it is configured. Any way, not having an actual error was not too helpful. Once I figured out the source of the error I was able to make tweaks to the template scanning code to better deal with servers that open_basedir paths set.

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Viewing 5 posts - 11 through 15 (of 15 total)
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