Not able to select "Templates" in left-side bar

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Viewing 10 posts - 1 through 10 (of 15 total)
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  • Author
    Posts
  • 08/26/2015 at 9:14 pm #344573
    Mark Knutson
    Participant

    Whenever I click on the “Templates” link under “Connections” in the left-hand side bar, I get the following error: “The page cannot be displayed because an internal server error has occurred.”

    Why is this feature/function not working?

    08/27/2015 at 12:36 am #344587
    Mark Knutson
    Participant

    This problem appears to be happening with the new template customizer. Are there some features that must be enabled (server-side) to allow the template customizer to work properly?

    08/27/2015 at 12:20 pm #344667
    Steven Zahm
    Keymaster

    @ Mark

    re: Whenever I click on the “Templates” link under “Connections” in the left-hand side bar, I get the following error: “The page cannot be displayed because an internal server error has occurred.”

    Why is this feature/function not working?

    Never had anyone had such an error before… I can not even guess as to why you would receive it. I would need a temp admin account so I could log and take a look.

    re: This problem appears to be happening with the new template customizer.

    Could you give me details on what gives you this impression? I ask because there seems to be more than just the error you’ve already stated. As the Template Customizer files/support is not even loaded until you click the Customize button for the template being customized.

    re: Are there some features that must be enabled (server-side) to allow the template customizer to work properly?

    No. It uses the same API/s (code) that WordPress uses for the Theme and Widgets customizers. Your WordPress version is up to date, correct?

    08/27/2015 at 12:44 pm #344668
    Mark Knutson
    Guest
    This reply has been marked as private.
    08/27/2015 at 1:52 pm #344675
    Steven Zahm
    Keymaster

    @ Mark

    Thanks for he login, but I’ll also need the URL of the site :) The site you used for the post seems to be a Flash site and not WP.

    08/27/2015 at 2:03 pm #344682
    Mark Knutson
    Guest
    This reply has been marked as private.
    08/27/2015 at 2:04 pm #344683
    Mark Knutson
    Guest
    This reply has been marked as private.
    08/27/2015 at 2:57 pm #344691
    Steven Zahm
    Keymaster

    @ Mark

    Well, I got lucky, real lucky I think. I have it working. What I did was comment out (so it does not run) the code the reads the template directory looking for legacy templates. I do not mean legacy template the same way as legacy template like the ones that the Legacy Template extension adds… I mean really old templates. “Modern” template are really different and one of those major differences is that Connections needed to search for legacy templates. This search seems to be triggering the error. My best guess is that the folder permission are somehow preventing this quick search of the templates folder and triggering the error for some reason.

    I’ve been slowly removing support for these really older template. The next bugfix release, I’ll skip doing this scan. And for those that are, for some reason, still using one of these old templates, I’ll have a plugin ready that’ll re-enable the scan for the.

    Apologies for the trouble.

    08/27/2015 at 7:48 pm #344698
    Mark Knutson
    Guest
    This reply has been marked as private.
    08/27/2015 at 11:29 pm #344708
    Mark Knutson
    Guest
    This reply has been marked as private.
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