License Not Activating Just Purchased

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Viewing 10 posts - 1 through 10 (of 20 total)
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  • Author
    Posts
  • 10/12/2018 at 8:05 pm #474849
    Jon Demet
    Participant

    Hi my license won’t active. Just purchased.

    I bought the 79.00 pack. Am I missing something here?

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    10/12/2018 at 8:40 pm #474852
    Steven Zahm
    Keymaster

    @ Jon

    Sorry to hear you are having trouble activating the licenses!

    Did you receive the sales confirmation that had all the license keys? You will have one for each item in the pack that was installed and activated.

    Copy/paste each license into the corresponding item and click the save changes button. This will be a little quicker than activating each one at a time.

    Hope this helps, please let me know.

    10/12/2018 at 8:53 pm #474853
    Jon Demet
    Participant

    Thanks. I tried that. It is not working. It is not failing, it is not erroring. It just won’t activate.

    Should I just delete all plugins and startover. It sucks because I built some of the field settings. but I am just at the beginning stages.

    Am I missing a main component.

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    10/12/2018 at 8:53 pm #474856
    Jon Demet
    Participant

    Yes I received a sales receipt email. I can also see everything on my online account. So all is good there.

    10/12/2018 at 9:00 pm #474857
    Steven Zahm
    Keymaster

    @ Jon

    There’s no worries, the items will function just fine without activation. I can take a closer look. Please create a temp admin account using this plugin:

    https://wordpress.org/plugins/temporary-login-without-password/

    Reply back, as a private reply, with the login link.

    Thanks!

    10/12/2018 at 9:13 pm #474858
    Jon Demet
    Participant
    This reply has been marked as private.
    10/12/2018 at 9:35 pm #474859
    Steven Zahm
    Keymaster

    @ Jon

    Are you working locally installed instance of WP. According to the link you supplied, it seems you might be.

    If that is the case, I will not be able to login an look. It also means you might not be able to activate the license keys. Reasons could be many. From your local instance blocking outgoing connections to the firewall on you local pc or network blocking the connections. All of which would be beyond my control and could not fix for you.

    So, if you are working locally, I would not worry about the license activate. Like I said, the items will function just fine. After you deploy onto a live server, then activate.

    Hope this helps, let me know.

    10/15/2018 at 11:25 am #475076
    Steven Zahm
    Keymaster

    @ Jon

    Just wanted to check in to make sure you are all set…

    01/30/2019 at 2:43 pm #483137
    Celeste Gothorp
    Participant

    I am having the same activation issues today…… copied the keys from both online account manager AND email with keys and both are returning “License check response returned NULL)

    I just want to play with my new toys :(

    01/30/2019 at 3:09 pm #483139
    Steven Zahm
    Keymaster

    @ Celeste

    RE: I just want to play with my new toys :(

    You can still play all you want. All addons will operate normally with the exception of in admin updates.

    RE: both are returning “License check response returned NULL

    Are you on activating on a real site or a local dev install?

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