Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
- This topic has 28 replies, 5 voices, and was last updated 8 years, 7 months ago by Nat.
11/25/2013 at 12:20 pm #274283KlemenGuest
I know that this topic has already been marked as resolved, I know that this topic has already been marked as resolved. However, in my case all the advice does not work.
I’m not able to get images to display – all I get is the circle.
Thanks for your help!11/25/2013 at 12:32 pm #274284KlemenGuest
I do not know exactly what I done but now on the page looks ok. Only in admin page Connections: Manage is still show circle for loading image.
Klemen11/25/2013 at 1:54 pm #274290
My best guess is one of two following…
One, the document root can not be determined automatically. So you have to manually set the DOCUMENT_ROOT here’s how:
Add the following to the timthumb-config.php file found here:
This is what you need to add, make sure to change the doc root accordingly:
/my/doc/rootwill be will depend entirely on the server setup. If you go to the the Connections : Dashboard admin page and look at the the System widget; there will be a constant named CN_PATH. The doc root should be the beginning portion of that path. What I can tell you is that from the
wp-contenton will NOT be part of the doc root.
Two, some server setting is preventing the script from reading the images and if that is the case, so, I do not know what that could be. Maybe a rule in the
.htaccessfile or something your webhost has configured. If you have any security related plugins installed, perhaps they’re blocking content.
I hope that helps point you in the right direction.11/25/2013 at 1:57 pm #274291
I see you replied a couple times while I was drafting my initial reply…
What you did to get it to work on the public side of your site is you set the Medium image size to the correct size for the template so it didn’t need to create them dynamically. In the admin, they are still being created dynamically which is why you’re seeing the loading spinner. My suggestions from my previous reply still apply.12/23/2013 at 2:47 pm #275904Chris LaMorteGuest
My images aren’t displaying. I talked to the host and checked everything is set up fine, none of the things you have mentioned have fixed this. Do you have any idea why this may not be working? This is a pressing issue for me12/23/2013 at 3:39 pm #275907
I was just at your site, looks like it is working.12/23/2013 at 4:19 pm #275915Chris LaMorteGuest
Yeah, I made a mistake when following your instructions. I apologize, ignore me.01/23/2014 at 6:08 am #277911Robert FerrerParticipant
I’ve recently migrated a site to a new server, and now I’ve come across this problem. I’ve checked and set the permissions of the folders mentioned above, but still I get no images to display. Could you please help?01/23/2014 at 2:01 pm #277963
I took a look. I think it is a doc root issue. Have you tried the solution is this post above?01/23/2014 at 2:27 pm #277969Robert FerrerParticipant
That did it. Thanks, Steven. :)
You cannot reply to this support topic. Please open your own support topic.