Images Not Showing

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , , ,

Viewing 10 posts - 1 through 10 (of 12 total)
1 2
  • Author
    Posts
  • 07/10/2013 at 10:26 am #264588
    michaela
    Participant

    I am using connections pro on a multisite platform, with a theme that I think uses timthumb. You can view the page here: http://kentucky.stateofwellness.org/advisory-board/. If you click the dropdown to the right, then you will see to the left that the picture does not load. Do you have a fix for this to work with timthumb or some sort of work around? Thanks

    07/10/2013 at 10:38 am #264589
    Steven Zahm
    Keymaster

    @ michaela

    I believe the issue for you is related to the DOCUMENT_ROOT. Basically TimThumb can not find the image. If you give me a temp admin account, I can make a config change to see if that resolves the issue for you.

    • This reply was modified 8 years, 11 months ago by Steven Zahm. Reason: Add a couple more tags
    07/10/2013 at 11:14 am #264595
    michaela
    Participant

    Thank you. An email is on the way.

    07/10/2013 at 8:44 pm #264657
    Steven Zahm
    Keymaster

    @ michaela

    Ok, It’s working now. I had o change the timthumb-config.php file to this:

    <?php
define ('ALLOW_EXTERNAL', TRUE);
define ('FILE_CACHE_DIRECTORY', '../../cache');
define ('MAX_WIDTH', 1500);	
define ('MAX_HEIGHT', 1500);
define ('FILE_CACHE_MAX_FILE_AGE', 604800);
define ('MEMORY_LIMIT', '128M');
//define ('DEBUG_ON', true);

$ALLOWED_SITES = array (
	'stateofwellness.org'
);

    Keep this code handy, because after upgrading Connections, you need to paste this back into the file to get it working again.

    07/11/2013 at 10:36 am #264675
    michaela
    Participant

    Thank you.

    08/20/2013 at 8:40 am #267558
    JohnO
    Guest

    Similar problem – timthumb images are not showing. I’ve tried an equivalent to what you’ve suggested above, but no change.
    Any other suggestions?

    08/20/2013 at 9:24 am #267560
    JohnO
    Guest

    Sorry for following up my own post – it works for relative URLs, but not absolute. I modified connections.php to make the image path relative, and it all works.
    Is this the optimum solution, or should I be looking for something more permanent?
    Thanks,
    John

    08/20/2013 at 9:34 am #267561
    JohnO
    Guest

    And again, sorry.
    Problem properly fixed.
    I have the BulletProof Security plugin installed and this was blocking timthumb absolute URLs. Fixed with an update to the .htaccess rules.

    08/20/2013 at 11:37 am #267565
    Steven Zahm
    Keymaster

    @ JohnO

    Good to hear you have this working… The next update to Connections, the URL/s to the image will be referenced by the relative position rather than absolute. I made this change because in testing with other running into this issue, it solved it for most.

    09/03/2013 at 2:28 pm #268554
    Mark Brown
    Participant
    This reply has been marked as private.
  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 12 total)
1 2

You cannot reply to this support topic. Please open your own support topic.