[Jane Birdwell]

Wordpress 3.9.3
Connections 8.1.7

Today I noticed our images were not loading (just showed broken img and spinning loader) and we couldn’t upload any new images (to connections). It may have been an issue prior to today, but I’m not sure. I checked the plugins for updates and saw that Connections had a recommended update, so I ran the update in hopes that it would correct our images not loading.

After updating, we don’t get a broken image icon anymore and it doesn’t show the spinning loader… it just shows the placeholder as if there’s no image. I added the /connections-images folder, but I don’t know how I’m suppose to get my previous image DB synced with the new update so all my images show from before.

I have FTP access to the plugin and can make any adjustments necessary.

Any help would be great. Thanks.

[Steven Zahm]

@ Jane

If you had a loading spinner before updating … that tells me you must have had a much older version installed because that has not been used in quite awhile. At any rate it is likely the same issue that is causing the image loading issue for both versions. What that issue is exactly, I couldn’t tell you, I need a link to the page having the issue so I can take a look. Then I might have an idea.

[Jane Birdwell]

Yes, I believe it was an older version to begin with, so maybe there’s more I need to do because of that?

Here’s the url http://palafoxmarket.com/vendors/

I just really want to avoid having to re-upload all the images as there are hundreds of them. I can tell you that the previous version we had used had a “connection_images” and “connection_template” folder in wp-content directory, I believe. I thought I could move the images from the old “connection_images” to the new “connections-images” folder in the uploads directory, but that didn’t seem to make any difference.

Thanks for your help.

[Steven Zahm]

@ Jane

First, please move the images back. If Connections can not locate them in the old folder, it will not be able to properly migrate the images to the new folder structure because it will not be able to find them. Instead, it’ll just default back to the no photo/logo message.

I need to see what it looked like with the broken image icon. There will be a server/browser error message that will help me.

Another thing to do real quick … the theme is messing up the output from shortcode (most likely the theme). Please see this FAQ:

http://connections-pro.com/faqs/why-does-the-template-layout-look-wrong/

Try the solution in the yellow-tinted box.

Let me know when you have the images moved back and I’ll take another look.

[Jane Birdwell]

To clarify, I should have said I copied the images there I never moved them by removing them. They’re still in their original place, “connection_images”. I also removed them from the new folder once I saw it didn’t change anything. So those images are all where they should be.

The broken image icon was there prior to updating Connections. I updated thinking/hoping it would fix the broken images. After the update, the images then showed blank placeholder images (as it is now).

I will look at the other thing regarding the theme conflict and report back.

[Jane Birdwell]

I have enabled the Template option in the Advanced Settings. Let me know if you need me to do anything else to help figure this out. Thanks Steven.

[Steven Zahm]

@ Jane

Enabling the option really cleanup/fix the display of the template. Looks just like it should now.

As for the missing image… I’ll need a temp admin account and FTP login to see why the images are not being displayed. The login details can be sent via the contact link at the bottom of the page.

[Steven Zahm]

@ Jane

Sorry to say this is a web host permissions issue, there not anything I can do about it.

If you noticed, you need to enter FTP login details to install plugins. That in itself is not an issue … but that lead me to simply try a test image upload into the WordPress Media Library … that fails too.

Looks like the last time something was up;loaded to the site was in June of last year. My guess something at the host level has changed between now and then.

You’ll have to contact them and request that the /wp-content/uploads/ folder be writable to PHP. After that is done, things should work automagically.

[Jane Birdwell]

That’s so odd. I know for a fact we’ve added images to the site after June (particularly to our vendors in Connections plugin). We’re always adding new vendors and using images in their profiles. And it’s crazy that this would have just changed out of no where cause I know we didn’t change anything with our host or file permissions.

But thanks for your help. I’m going to contact our host and try to get this resolved.

[Steven Zahm]

@ Jane

Web hosts do apply updates to their infrastructure, so it would not really be out of nowhere, so to speak. My experience is hosts do not communicate these updates at all.

At any rate, if WordPress can not upload images due to permissions, Connections will not be able to either because it builds upon the same functions that WordPress uses. This includes the logic to update the images to the new paths.

I’m sure if WordPress can be fixed to allow uploading of image, then that will fix Connections too.

Let me know what you find out from your host.

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