[Peter Otte]

The images aren’t loading. Permissions have been reset successfully but just getting the loading gifs. Followed this procedure and this procedure. No error messages now except it can’t load the images that are stored in connection_images.

[Steven Zahm]

@ Peter

This is the error that is occurring:

Warning: touch(): Unable to create file ../../cache/index.html because Permission denied in ../wp-content/plugins/connections/vendor/timthumb/timthumb.php on line 206
Warning: touch(): Unable to create file ../../cache/timthumb_cacheLastCleanTime.touch because Permission denied in ../wp-content/plugins/connections/vendor/timthumb/timthumb.php on line 470

Try…

Change the permissions of the following folders and files to 767:

../wp-content/plugins/connections/cache/
../wp-content/plugins/connections/cache/index.html

That should fix it, let me know if it does not.

Also, I so you’re using Excerpt 1.0.1. I do recommend updating it to the latest version, 3.0.1.

[Peter Otte]

Yes, tried that. Even applied 767 to index.php. Still getting the spinning disks. Is this a Tim Thumb error?

[Steven Zahm]

@ Peter

Yes, it is a TimThumb error but it is being caused by the way the server permissions are setup/managed. In 99% of web hosts this isn’t an issue. The remaining seem to have tighter security policies. Not a bad thing, but does make simple things troublesome.

Could I get a temp admin account and FTP account so I can take a closer look?

Also, If you want, I have a beta version of Connections that I’m looking for some testers. I consider safe and ready to use in its current state. I’ve completely overhauled all the image code, removing the need for third party libraries such as TimThumb while adding support for responsive images and 2x HD (retina) images if the device supports it. I would need to the same access as I mentioned as above so I can make backup of the ../wp-content/connection_images/ folder. The new code closely follows the current WP best practices for where to save files. So they are moved, transparently, to a new location and folder structure. The backup will be top make sure no images get deleted that shouldn’t.

[Peter Otte]

Steve,

Thanks for helping out. I just emailed the FTP info to your email address: xxxxx

I’m definitely interested in taking a look at the beta version. This is currently the only site using the plugin.

• This reply was modified 8 years, 9 months ago by Steven Zahm. Reason: Remove email address

[Steven Zahm]

@ Peter

fyi, I received your email … I’ll reply back to that on my progress.

[Richard Cardona]

Hi Steven,

I am experiencing the same issue with TimThumb I think. I have tried all the permissions settings and also the
Config change like you suggested, to no success.
define (‘LOCAL_FILE_BASE_DIRECTORY’, ‘/usr/home/web/users/a0021752/html/w/’);

Since this is a first install, we’ve only been trying this with ten people entered and one photo, so I would be definitely be interested in our Beta, if it skips timThumb altogether.

– Richard Cardona

[Stephane Brulin]

Hi Steven,

I am facing the same issue. Once the connection plugin is activated, the images list is not showing and the gray disk is spinning. looking at the console, i can see that an error 500 in “wp-admin/admin-ajax.php” linked to “load-scripts.php?c=0&load%5B%5D=jquery-core,jquery-migrate,utils,plupload,json2&ver=4.0:4”

Any Idea?
Regards

[Steven Zahm]

@ Stephane

Which version of Connections the newly released 8.1?

[ToniV]

Hi, Steven. I have de same problem since any hours. Can’t load images. I tried to set the permisions folder “cache” to 767, I deleted the folder and create it, … but nothing works, just today, the day I must show the web to my client !. Aaarggg, please, help !!.
I’m using connections 8.1 and Cmap 4.0

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