Form submission email

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This topic is: resolved

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Viewing 10 posts - 1 through 10 (of 12 total)
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  • Author
    Posts
  • 03/08/2013 at 9:14 am #253412
    David
    Guest

    Hi,

    A client of mine has the form submission on his site, but he is asking for a notification email. Is there any place I can add a mail() function line for it to send a basic email? I see there seems to be email notification settings in Connections, but it does not seem to send emails. I did add an SMTP plugin as well in case it needs SMTP authorisation etc.

    Thank you,
    David.

    03/08/2013 at 10:52 am #253434
    Steven Zahm
    Keymaster

    @ David

    Form uses the standard wp_mail() function to send email…

    So, it is likely the email address that the notification email is being sent to is blocking it or the email client is putting it in the spam folder.

    I suggest de-activating the SMTP plugin, that can complicate setup… and then try changing the email addresses that the notifications to be sent to, to Gmail or Hotmail accounts. I suggest them because I know thru testing that they do not block the notification emails.

    Please let me know how you make out.

    05/02/2013 at 4:19 pm #258685
    Leslie Tane
    Guest

    Can I bump this? Everything is working correctly, except that I’m not receiving the notification email, which I have set to go to a gmail account. The submitter email works perfectly.

    Thank you!

    05/04/2013 at 11:19 am #258872
    Steven Zahm
    Keymaster

    @ Leslie

    Have you check the spam folder to be certain Gmail is not trapping it? Also, can you double check to make sure the admin notice is enabled.

    06/05/2013 at 10:20 am #261778
    George Murewa
    Participant

    I am able to send email notice of receipt but the submission notice is not going through. I used GMail for both addresses. Please help.

    06/05/2013 at 10:47 am #261779
    Steven Zahm
    Keymaster

    @ George

    All I can say is that both emails are sent at the same time and the email is being blocked somewhere along the path. Maybe try a SMTP email plugin for WordPress. I’ve read that can resolve WordPress email issues.

    06/06/2013 at 2:51 am #261836
    George Murewa
    Participant

    Thank you Steven, i used a smtp plugin as you suggested and it worked. :)

    06/06/2013 at 12:34 pm #261862
    Steven Zahm
    Keymaster

    @ George

    Good to hear. From what I’ve read, that can solve email issue with WordPress.

    07/14/2013 at 8:45 am #264814
    Johnny
    Guest

    I am having this issue where the submission email is sent, but the admin submission notification email is not working.

    I have tried all the above steps…

    Please can you help!

    07/14/2013 at 4:14 pm #264823
    Steven Zahm
    Keymaster

    @ Johnny

    If you’re testing while logged in and you’re a user that can add new entries, you will not get sent a notice. Could that be the issue?

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