Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
03/28/2017 at 4:31 am #417498antonellaParticipant
I installed the latest update today and it’s broken my Connections…
I have tried deactivating plugins to check that it wasn’t one of those, but it made no difference.
Any ideas?03/28/2017 at 4:49 am #417499SandroGuest
I have the problem as well. The whole wordpress dashboard is not working anymore. When you de-activate the connections plugin it works again.03/28/2017 at 9:27 am #417572
The best I can tell that page does not have the
[connections]shortcode on it. It appears you used on the the shortcode to display the category image grid. Is that correct?
If that is you should remove the category image grid shortcode and use the
[connections]shortcode and then enable the category image grid on the Connections : Settings admin page under the Display tab. This functionality/operations has not changed from previous versions.
If my guess is incorrect, I’ll need an WP admin and FTP login so I can take a closer look. The details can be posted here as a private reply.
Hope this helps, let me know.03/28/2017 at 9:32 am #417573
Did you do the upgrade on Friday or Monday (Eastern Standard Time)?
If you upgraded on Friday…
The cause was likely the update to Connections which I released on Friday for a few hours.
Part of the issue is the server is very likely running a very old and unsupported version of PHP (for years). I recommend to update your site to run a more recent version of PHP. WordPress recommends version 7.0 due to it being much faster and far more resource efficient. I recommend at least version 5.6 (which is actually going to be unsupported soon if I remember correctly).
I did rollback the update after only a few hours so you must have been one of the few hundred who updated when this issue came to light…
You should be able to delete the
../wp-content/plugins/connections/folder via FTP. The will let you back in you admin. Now you can reinstall Connections as you normally would. You data is completely safe and will not be deleted by deleting the plugin folder.
I released a revise update on Monday which contains a very minor tweak which should correct the issue for the very old version of PHP. Reinstalling the plugin after you delete it should resolve the issue.
If you upgraded on Monday…
I’ll need an WP admin and FTP login so I can take a closer look. The details can be posted here as a private reply.
My do apologize for the trouble this has caused you!03/28/2017 at 10:26 am #417587Wolfgang MetzgerParticipant
I have problems after Update too, also with PHP 7.0 (withConnections Version 8.5.32, everything is OK):
Praxis für Systemische Einzel-, Paar- und Familientherapie
Fatal error: Uncaught Error: Using $this when not in object context in /homepages/17/d329902699/htdocs/clickandbuilds/ifsex/wp-content/plugins/connections/templates/entry/addresses/address-hcard.php:116 Stack trace: #0 /homepages/17/d329902699/htdocs/clickandbuilds/ifsex/wp-content/plugins/connections/includes/template/class.template-parts.php(178): require() #1 /homepages/17/d329902699/htdocs/clickandbuilds/ifsex/wp-content/plugins/connections/includes/template/class.template-parts.php(123): cnTemplatePart::load(‘/homepages/17/d…’, Array, false) #2 /homepages/17/d329902699/htdocs/clickandbuilds/ifsex/wp-content/plugins/connections/includes/template/class.template-parts.php(85): cnTemplatePart::locate(Array, Array, true, false) #3 /homepages/17/d329902699/htdocs/clickandbuilds/ifsex/wp-content/plugins/connections/includes/entry/address/class.entry-addresses.php(385): cnTemplatePart::get(‘entry/addresses…’, ‘hcard’, Array, true, true, false) #4 /homepages/17/d329902699/htdocs/clickandbuilds/ifsex/wp-content/plugins/con in /homepages/17/d329902699/htdocs/clickandbuilds/ifsex/wp-content/plugins/connections/templates/entry/addresses/address-hcard.php on line 11603/28/2017 at 10:27 am #417589antonellaParticipant
The best I can tell that page does not have the [connections]
shortcode on it. It appears you used on the the shortcode to display
the category image grid. Is that correct?
If that is you should remove the category image grid shortcode and use
the [connections] shortcode and then enable the category image grid on
the Connections : Settings admin page under the Display tab. This
functionality/operations has not changed from previous versions.
If my guess is incorrect, I’ll need an WP admin and FTP login so I can
take a closer look. The details can be posted here as a private reply.
Hope this helps, let me know.
I thought I had followed your instructions accurately, to display the categories on the cMap page (Market) but not on the Gridder page (reMarket)
I thought you had instructed me to:
1) turn off the grid Categories display, in settings
2) add instead the Categories shortcode on the cMap page
…. clearly I misunderstood your email… I will re-read and see whether I can fathom where I went wrong.
Meanwhile, I have restored the categories in settings, and the categories image grid is back and working, but… the entry cards and single entry page are almost blank. Only the logo and Organisation appear…
Toni03/28/2017 at 10:27 am #41759003/28/2017 at 10:32 am #417592Joy ArchibaldParticipant
Unfortunately, I am also having this problem. I have deleted and reinstalled the plugin, but the page still won’t load. I have the [connections] shortcode on this page, but when I try to load the page, it just spins and won’t load.
Our server is currently running PHP 5.6. I will need to inquire with our host about upgrading to 7.0, if that is what will solve the issue.03/28/2017 at 11:05 am #417594
re; I thought you had instructed me to:
Oh, yeah, that is correct, but you needed to leave the
[connections]shortcode on the page too, not remove it … on the cMap page.
re: I have restored the categories in settings, and the categories image grid is back and working, but… the entry cards and single entry page are almost blank. Only the logo and Organisation appear…
I see, unfortunately, no errors are being shown. I’ll need a temp admin and FTP login to investigate further.03/28/2017 at 11:06 am #417595
That screenshot is very helpful, thanks! I located the bug causing this error and have fixed it. I will release a new update asap.
You cannot reply to this support topic. Please open your own support topic.