deactivate crashes my site

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Viewing 4 posts - 11 through 14 (of 14 total)
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  • 06/26/2017 at 12:04 pm #427089
    Steven Zahm
    Keymaster

    @ Graham

    I was able to login to both your WP admin and FTP this time with no issue. I was able to deactivate and activate Connections just fine, no errors. I did it several times. I left it deactivated.

    Hope this helps!

    06/27/2017 at 7:11 am #427162
    Graham
    Guest

    Hi Steven,
    it was never an issue activating or deactivating the plugin from wp admin, it was when the plugin is deactivated it takes the site down and it appears it has been down since you deactivated the plugin.
    I have logged in to wp again and reactivated the plugin.
    can you please have another look and ensure the front end https://www… is also still online. make sure you’re not seeing a cached copy…
    Thanks heaps for your help Steven, I know we’ll get to the bottom of this.

    06/27/2017 at 12:30 pm #427209
    Steven Zahm
    Keymaster

    @ Graham

    Apologies for the misunderstanding. I was under the impression that a redirect loop occurred when deactivating Connections. Hence when it worked, I did not inspect further.

    I ended up spending all morning on this … it was not a Connections bug or issue. In fact, the opposite, which makes sense considering Connections is not activated. When Connections was activate it was actually correcting the redirect issue which is being caused by another plugin or maybe the theme.

    The redirect loop was affecting only the front page/home page, all other pages worked just fine. This discovery then lead me to the solution. Connections has a bit of code which disables a core WP “feature” which can cause redirects on the site’s home page. Something else, not Connections is causing this redirect.

    To solve this for you, I installed the Code Snippets plugin and added a code snippet which includes the few lines of code from Connections which disables the front page redirect thus fixing the redirect loop while Connections is not activated/installed. Really, this is simply a bandaid solution. You probably should invest time into investigating the source or the redirect loop.

    Hope this helps!

    06/28/2017 at 7:49 am #427279
    Graham Doessel
    Guest

    Thank you so much Steven and I am sorry I ever doubted your software. I really appreciate the fix, even if it only a bandaid. I will look into a better solution long term.
    Thanks again :-)

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