deactivate crashes my site

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This topic is: resolved

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Viewing 10 posts - 1 through 10 (of 14 total)
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  • Author
    Posts
  • 03/06/2017 at 10:10 pm #414451
    Graham
    Guest

    Hi, I have been trialing the software on my production server and I wanted to deactivate to look for a conflict.

    when i deactivated the plugin, i got a too many redirects error and it crashed my public site. any ideas? i still need to deactivate asap.

    Thanks heaps

    03/07/2017 at 11:05 am #414603
    Steven Zahm
    Keymaster

    @ Graham

    Sorry, not have this issue reported before now. Nothing happens when deactivating Connections so there should be no reason for a too many redirects. Question. Does this happen when all other plugins are deactivated and you try to deactivate Connections.

    03/08/2017 at 8:48 pm #414790
    Graham
    Guest

    it only seems to happen when I try to deactivate this one plugin.

    03/09/2017 at 9:48 am #414848
    Steven Zahm
    Keymaster

    @ Graham

    If you send me a temp WP admin login and an FTP login, I’ll take a look. The details can be posted here as a private reply.

    03/16/2017 at 9:25 am #415913
    Graham Doessel
    Guest
    This reply has been marked as private.
    03/16/2017 at 9:26 am #415914
    Graham Doessel
    Guest

    Thanks heaps Steven,
    let me know how you go.

    03/16/2017 at 11:32 am #415931
    Steven Zahm
    Keymaster
    This reply has been marked as private.
    03/28/2017 at 7:22 am #417543
    GRAHAM DOESSEL
    Guest

    any luck?

    03/28/2017 at 9:12 am #417559
    Steven Zahm
    Keymaster

    @ Graham

    re: any luck?

    Oh, I’m guessing you were not able to see my previous reply. I’m unable to get a directory listing in FTP. Do you need to whitelist my IP or something?

    06/24/2017 at 12:22 am #426873
    Graham Doessel
    Guest

    Hi Steven,
    No, for some reason I cannot log in, so I don’t see your private messages.
    I just checked your FTP access and it is not restricted or blocked. If you can please grab my email address and email me my login details, I can look at your IP address in case it has somehow been blocked. Also, FTP into the main site, not the http://ftp.[site].
    Oh, I just retried to deactivate and it again crashed my site with a ‘too many redirects” error
    Thanks mate

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