CSV Import never loads

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , ,

Viewing 10 posts - 1 through 10 (of 23 total)
1 2 3
  • Author
    Posts
  • 03/25/2019 at 10:16 am #487949
    annaalexa
    Participant

    Hi! I purchased and installed the extensions pack and tried importing data from an CSV file. I mapped it with all the correct fields and it only has 15 rows but for some reason it says “please wait” and stays that way and never loads anything. What could be the issue?

    Attachments:
    You must be logged in to view attached files.
    03/25/2019 at 11:05 am #487953
    Steven Zahm
    Keymaster

    @ Anna

    I highly suspect that another plugin or perhaps the theme is not limiting their scripts to their admin pages which is causing a fatal script error preventing the import script from running.

    Do the import using Chrome and when on the “please wait” page hit the F12 key and click the Console tab.

    Any script errors will be displayed by Chrome here.

    What are they?

    03/25/2019 at 11:12 am #487954
    annaalexa
    Participant

    Hi Steven, thanks for the quick response!

    Attaching it below:

    JQMIGRATE: Migrate is installed, version 1.4.1
    /wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
    admin.php?page=connections_csv&action=import:1 Uncaught SyntaxError: Unexpected token o in JSON at position 1
    at JSON.parse (<anonymous>)
    at Function.n.parseJSON (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-form,jquery-ui-core,jquery-ui-widget,moxiejs,plupload&ver=5.1.1:4)
    at Function.a.parseJSON (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-form,jquery-ui-core,jquery-ui-widget,moxiejs,plupload&ver=5.1.1:8)
    at Object.<anonymous> (admin.php?page=connections_csv&action=import:368)
    at i (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-form,jquery-ui-core,jquery-ui-widget,moxiejs,plupload&ver=5.1.1:2)
    at Object.fireWith [as rejectWith] (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-form,jquery-ui-core,jquery-ui-widget,moxiejs,plupload&ver=5.1.1:2)
    at y (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-form,jquery-ui-core,jquery-ui-widget,moxiejs,plupload&ver=5.1.1:4)
    at XMLHttpRequest.c (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-form,jquery-ui-core,jquery-ui-widget,moxiejs,plupload&ver=5.1.1:4)

    Attachments:
    You must be logged in to view attached files.
    03/25/2019 at 11:28 am #487958
    Steven Zahm
    Keymaster

    @ Anna

    Ok, it seems the server is actually responding with error 500 on the import process. I suggest doing the following:

    Let me know how it goes!

    03/25/2019 at 11:34 am #487960
    annaalexa
    Participant

    Thank you so much! Will do.

    04/05/2019 at 5:53 am #488902
    Annaalexak
    Guest

    Hi Steven,

    I’ve increased both execution and memory limit but I’m still getting a 500 error.

    Any ideas what else I could try? Thanks so much.

    /wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
    admin.php?page=connections_csv&action=import:1 Uncaught SyntaxError: Unexpected token o in JSON at position 1
    at JSON.parse (<anonymous>)
    at Function.n.parseJSON (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-form,jquery-ui-core,jquery-ui-widget,moxiejs,plupload&ver=5.1.1:4)
    at Function.a.parseJSON (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-form,jquery-ui-core,jquery-ui-widget,moxiejs,plupload&ver=5.1.1:8)
    at Object.<anonymous> (admin.php?page=connections_csv&action=import:436)
    at i (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-form,jquery-ui-core,jquery-ui-widget,moxiejs,plupload&ver=5.1.1:2)
    at Object.fireWith [as rejectWith] (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-form,jquery-ui-core,jquery-ui-widget,moxiejs,plupload&ver=5.1.1:2)
    at y (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-form,jquery-ui-core,jquery-ui-widget,moxiejs,plupload&ver=5.1.1:4)
    at XMLHttpRequest.c (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-form,jquery-ui-core,jquery-ui-widget,moxiejs,plupload&ver=5.1.1:4)

    04/05/2019 at 10:09 am #488925
    Steven Zahm
    Keymaster

    @ Anna

    Please create a temp admin using this plugin:

    Reply back, as a private reply, with the login link.

    Also, please attach a copy of the CSV file being imported and a screenshot of the mapping step when importing that CSV file. When I get this info, I’ll take a look asap to help get this resolved for you.

    One other thing you could do to diagnose the issue is the theme/plugin conflict checks.

    I suspect, at this point another plugin/theme is causing an error which is corrupting the server reply required during the import process.

    04/08/2019 at 8:10 am #489078
    annaalexa
    Participant
    This reply has been marked as private.
    04/08/2019 at 10:47 am #489099
    Steven Zahm
    Keymaster
    This reply has been marked as private.
    04/09/2019 at 7:33 am #489189
    annaalexa
    Participant
    This reply has been marked as private.
  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 23 total)
1 2 3

You cannot reply to this support topic. Please open your own support topic.