Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
03/28/2017 at 1:28 pm #417636
I installed cMap, Widget Pack, SiteShot and ROT13 Email Encryption and the widget pack when activated in wordpress 2017 theme doesn’t allow me to customize the theme.03/28/2017 at 1:48 pm #417644
I just installed Twenty Seventeen and I was able to use the Customizer to change the theme settings without issue.
My suggestion is to try to increase the memory allocated to PHP. Customizer required quite a bit a memory so perhaps you are exhausting the memory which has been allocated to PHP.
Here’s an excellent blog post which covers several methods. I suggest starting at the top and working your way down the list. The method that will work depends entirely on the web host. Each host is configured differently so one method may not work but another will.
Hope this helps! Let me know.03/28/2017 at 2:20 pm #417652
memory_limit is set at 128mb. Even with the rest of the plug in deactivated the widgets plug in locks up the customizer. Same thing with the WordPress 2016 theme. I deleted the plug in and reinstalled, still locks up.03/28/2017 at 3:55 pm #417681
I still suspect the memory is the issue. Can I please get a WP admin login so I can investigate further? Login details can be posted here as a private reply.03/29/2017 at 9:57 am #417748
I logged in, activated the Connections Widgets and navigated to the Customizer and it loaded just fine. Perhaps we are not on the same page. Could you give me the exact steps need/links clicked so I can reproduce?03/29/2017 at 10:15 am #417762
I’m don’t know if you fixed something or not, but I logged-on as usual and as of this moment everything seems to be working. Thank you for your help in this matter.03/29/2017 at 10:25 am #417764
Nope, I didn’t do a thing. I’ll take an easy fix like this any day :)
Let me know if the issue pops up again.01/16/2018 at 3:56 pm #447526
I deleted my old web site and set-up a new one using Twenty Seventeen as before, same problem with everything as last year! When everything is activated doesn’t allow me to customize the theme. Plus the directory page is not right. I followed the step by step set-up for everything. Please advise, Thanks01/16/2018 at 5:17 pm #447528
Like before, send an admin login and I’ll take a look. Details can be posted here as a private reply.01/16/2018 at 5:19 pm #447529
Oh, please send the exact steps to reproduce with links and buttons clicked.
You cannot reply to this support topic. Please open your own support topic.