[michelle]

I moved to a new server and reinstalled connections and tile plus template- everything appears to be working fine except the category sort function.

http://www.sys-kool.com/about-us/staff/?cn-s=&cn-cat=1

I can select the various office categories, but it still shows the full list. I tried to add a new category and assign entries to see if it just needed me to reinput and assign categories, but that didn’t work.

Can you please help?  thanks!

Michelle@spark4.com

 

[Steven Zahm]

@ michelle

Two things to try.

First, go to the Settings : Permalinks admin page and just click “Save Changes”
If that doesn’t work, try downloading and installing the latest version of Tile Plus. You can download the latest from you Purchase History page.

Let me know how it goes.

[michelle]

I did both- and still no luck.  I even deleted tile plus – and reinstalled from a fresh download today.  Version 2.1.1 is what’s installed.

 

[Steven Zahm]

@ michelle

Are you running any type a page caching plugin?

[michelle]

There are no caching plugins active on this site.   I do have WP Super Cache on the network level (see below) but it is not activated on this particular site. I can activate it if you think it would make a difference…Here is the system info…
### Begin System Info ###

Child Theme:        N/A

Multi-site:         Yes

SITE_URL:              http://www.sys-kool.com
HOME_URL:            http://www.sys-kool.com

Headway Version:      3.4.4
WordPress Version:    3.5.1

PHP Version:        5.3.10-1ubuntu3.5
MySQL Version:        5.5.29-0ubuntu0.12.04.1
Web Server Info:    nginx/1.1.19
GD Support:            Yes

PHP Memory Limit:    128M
PHP Post Max Size:    30M

WP_DEBUG:             Disabled
Debug Mode:         Disabled

Show On Front:         posts
Page On Front:         0
Page For Posts:     0

Responsive Grid:     Disabled

Caching Allowed:     Yes
Caching Plugin:     WP Super Cache

SEO Plugin:         No SEO plugin active

Operating System:    Mac
Browser:            Mozilla Firefox
Browser Version:    12.0

Full User Agent:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:12.0) Gecko/20100101 Firefox/12.0

WEB FONTS IN USE:
None

ACTIVE PLUGINS:
Akismet 2.5.7
http://akismet.com/?return=true

Connections 0.7.4.1
http://connections-pro.com/

Gravity Forms 1.6.12
http://www.gravityforms.com

MaxButtons Pro 1.2.0
http://maxbuttons.com

NextGEN Gallery 1.9.12
http://www.nextgen-gallery.com/

Pizazz ExcerptsPlus (Headway 3 Block) 2.9.18
http://pizazzwp.com

PizazzWP GalleryPlus (Headway 3 Block) 1.5.15
http://pizazzwp.com

Types – Complete Solution for Custom Fields and Types 1.1.3.4
http://wordpress.org/extend/plugins/types/

WP Post Columns 2.2
http://www.samburdge.co.uk/plugins/wp-post-columns-plugin-2

WP Views 1.1.3
http://wp-types.com/

### End System Info ###

[Steven Zahm]

@ michelle

Ok, to completely rule out the page caching, can you reactivate it temporarily, flush the page cache and then deactivate it? After you do that, can you also make sure the rules the caching plugin are removed from the .htaccess file? Often times I’ve found the caching plugins do not remove those rules so the .htaccess will still point to cached pages and since the plugin isn’t active, the cached pages are not refreshed as they should be, so you end up severing the old cached version of the page. You can verify that your serving a fresh page by making any small type change to the page and then update it, log out and make sure the change you made is reflected in the page.

If after doing this, it still doesn’t work, I’m going to need a temp admin account so I can take a closer look.

[Michelle]

Still not working- my dev says we don’t have a htaccess- ” We use nginx with php-fpm.”  Hopefully that makes sense to you.  Do you have an email where I can send you admin credentials?

[Steven Zahm]

@ michelle

You can leave post the login details here as a private reply. I’m not familiar with nginx … that could be the issue. What was the other server running?

[Michelle]

Not sure what the other server was running- it was a standard Rackspace cloud site setup. Guessing it had an htaccess…

u: xxxxx: xxxxxx

[Steven Zahm]

@ michelle

With Rackspace Cloud Sites, chances are, you were using Apache as the webserver…

I think I figured out the issue, but I’m not certain how one would go about fixing it because my knowledge in web server configuration is extremely limited at best.

There must be some type of redirect configuration for nginx setup. This URL:
http://www.sys-kool.com/index.php/about-us/staff/?cn-s=&cn-cat=1
is redirecting to the URL that you see:
http://www.sys-kool.com/about-us/staff/?cn-s=&cn-cat=1

I’m guessing that this redirect is causing the server $_GET global to be emptied, that is this part of the URL (called the query string): ?cn-s=&cn-cat=1

Connections needs the $_GET global so it can parse the result that you expect to see. I can tell you that without a doubt that I’m using all standard WordPress functions to register and process the query vars (the individual values of the query string), so it should just work.

Maybe the person that set you up with nginx can shed more light on this?

 

It just occurred to me as I was writing this…

You can use the URL/s to bypass the need for the query string, like so:

http://www.sys-kool.com/about-us/staff/category/corporateheadquarters/

http://www.sys-kool.com/about-us/staff/category/colorado-office/

http://www.sys-kool.com/about-us/staff/category/missouri-office/

Why do these work? Well, they’re parsed completely differently from the query string. And the fact that these do work makes me more confident the issue is as I explained it above.

Unfortunately this will not do much for the category drop down and search because they absolutely require the $_GET global to function.

[Author]

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