This topic is: resolved
- This topic has 12 replies, 3 voices, and was last updated 6 years, 9 months ago by .
You cannot reply to this support topic. Please open your own support topic.
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Premium Support
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Free Support
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
@ pam
I installed a couple utility plugins to help diagnose the issue. From what I can tell, the WordPress rewrite rules are not being written to the .htaccess file. Perhaps the file can not be created or the file permissions are set sot it can not be written into.
I tried logging in with FTP so I could investigate further but was unable to do so. It logged in fine, but I was unable to actually list the FTP files/folders. Is there some other FTP settings I need in order to access?
@ pam
Ok I was able to connect. My local firewall was blocking the connection.
The issue was the .htaccess file. It did not exist and WordPress is unable to write to it. This will very likely cause you future problems. This is something your host will have to fix.
I manually added the .htaccess file and added the default WordPress rewrite rules. The permalinks now work correctly.
Hope this helps!
You cannot reply to this support topic. Please open your own support topic.