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Viewing 6 posts - 11 through 16 (of 16 total)
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  • Author
    Posts
  • 01/12/2019 at 10:54 pm #481551
    Carl
    Guest

    The CSV file that I am using is just a modified copy of the example headers excel file that I downloaded from the import page. I only filled in 6 rows just to test it.

    01/14/2019 at 9:10 am #481618
    Steven Zahm
    Keymaster

    @ Carl

    The Unexpected token < in JSON seems to indicate that something is causing a PHP error and PHP is displaying the error in the import response which breaks the process.

    While in the Console tab in Chrome, after that error occurs, you can click the Network tab. near the end of the list you’ll very likely find a red line item. Clicking that line and then clicking the Preview or Responce tab will display what the server actually sent as a response. Knowing that will help to know what the source of the error is.

    If this is the cause of the import failure, disabling the display of PHP notices may help with this. This is generally considered to be a best practice on live sites. Here’s a link to a tutorial which will help with that.

    How do I hide PHP Warnings and Notices?

    You can also try doing the import with all other plugins temporarily deactivated to eliminate them as the source.

    Also, make sure you closely follow the CSV file requirements and tips. Using the header example Excel sheet is not enough.

    https://connections-pro.com/documentation/csv-import/#CSV_File_Setup_Requirements

    Lastly, I can take a closer look if you want. Please create a temp admin account using this plugin:

    https://wordpress.org/plugins/temporary-login-without-password/

    Reply back, as a private reply, with the login link. Also, please attach a copy of your trest CSV file. And, attach a screenshot of the mapping you are using to apply to the import.

    01/17/2019 at 9:31 pm #482031
    Carl
    Guest
    This reply has been marked as private.
    01/18/2019 at 9:49 am #482082
    Steven Zahm
    Keymaster

    @ Carl

    An even slightly older CSV Import plugin was required for the version of Connections installed on the site. I was able to import your test CSV file without issue after installing it.

    You probably should delete those multiple new version of Connections that are installed but deactivated so you do not run into conflicts.

    Lastly, all empty columns in the CSV, you should remove those when you do your CSV import. Even though the columns are empty, they still have to be parse and processed. Since there are empty that causes a lot of unnecessary overhead.

    Hope this helps!

    01/21/2019 at 9:51 pm #482303
    Carl
    Guest

    Awesome! It’s working. Thank you for your help!

    01/22/2019 at 9:06 am #482340
    Steven Zahm
    Keymaster

    @ Carl

    No problem, glad to help!

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