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12/27/2018 at 3:25 am #480232Carl EvansParticipant
No matter what I try, I can’t get the software to import any rows. I get this result:
Batch 6 of 6.
Estimated time remaining: 0:00
Found 116 rows to import.
Imported 0 rows.
Remaining 116 rows to import.
Skipped importing 0 rows.
Failed to import 0 rows.
I also get a long list of array_map() and array_merge() errors after uploading.12/27/2018 at 9:18 am #480262
Sorry to hear you are having trouble importing a CSV file! I would recommend verifying that your file follows the CSV file requirements. And, give the CSV Import Tips a thorough read. These two sections resolve nearly all issues with importing a file.
What are those array_map() and array_merge() errors? They could possibly help clue into the cause of the issue. It is possible if PHP is showing errors, it is the display of those errors which is causing the import to fail. It is considered a best practice to suppress or log those errors on a live site as they could leak sensitive server information publicly. Here’s a link to a tutorial which explains how to suppress those errors and warnings.
If you can attach your file, as a private reply, I’ll take a look at it asap so I might be able to offer a more specific solution.01/01/2019 at 7:41 pm #480548CarlGuestThis reply has been marked as private.01/01/2019 at 8:03 pm #480549CarlGuestThis reply has been marked as private.01/01/2019 at 8:15 pm #480550
It seems you have Connections version 8.5.13 installed on your site which was released on 3/11/2016. It is out of date. The current version is 8.35.
One of thenreason the import fails is the Current version of CSV Import requires a newer version of Connections which includes the ForceUTF8 library.
I recommend upgrading Connections. If that is not possible, I think I might be able dig up an older version of the CSV Import addon which would be compatible with that older version of Connections.
Hope this helps, let me know.01/05/2019 at 12:36 am #480817Carl EvanGuest
Could you send me an older version of the csv import? My wordpress install is too old to run the latest connections and I can’t upgrade it at this time.01/07/2019 at 10:13 am #481001
Last week I release a minor update to the CSV Import addon which first checks to see if the library is available before trying to use it. Perhaps you will be able to import now without using an older version. I suggest updating the CSV import addon and give it another go.
If that does not work, I am emailing you an older version which should. I you need to use it, first deactivate and delete the installed version. Then you will be able to install the version I have emailed you like you normally would any plugin.
Let me know if you do not receive the emailed version.
Hope this helps, let me know.01/08/2019 at 9:52 pm #481185CarlGuest
So I installed the old version but I get stuck at the upload progress page. The bar says “Please Wait” but it never completes the operation.01/09/2019 at 10:08 am #481224
Also try, temporarily deactivating all plugins except Connections and CSV Import and do the import.
If the file you are importing has many rows, try breaking into smaller chunks.
Lastly, make sure you’ve followed the CSV File requirements and review the tips closely.
Doing all the above generally resolves most issues.
Hope this helps!
ps. I might have to give you an even older version … I sent the newest old version that I thought would work.01/12/2019 at 10:52 pm #481550CarlGuest
Uncaught SyntaxError: Unexpected token < in JSON at position 0 at JSON.parse (<anonymous>) at Function.m.parseJSON (load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,plupload&ver=4.4.17:5) at Function.e.parseJSON (load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,plupload&ver=4.4.17:8) at Object.<anonymous> (admin.php?page=connections_csv&action=import:1675) at j (load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,plupload&ver=4.4.17:2) at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,plupload&ver=4.4.17:2) at x (load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,plupload&ver=4.4.17:5) at XMLHttpRequest.b (load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,plupload&ver=4.4.17:5)
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