[urgent] Users cannot access edit screen

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , ,

Viewing 10 posts - 1 through 10 (of 17 total)
1 2
  • Author
    Posts
  • 10/23/2015 at 2:55 pm #351543
    Kera McHugh
    Participant

    hi Steve

    really need fast solution here…
    my users cannot access the edit screen… works fine when i’m logged in as admin, but not as any other user… i have checked permissions and the level that needs this access has ALL permissions selected at this moment, because i’ve tried every other combination… i don’t actually WANT them to have all permissions, but i’m stuck.

    this is the link
    http://www.comoxvalleyarts.com/cvap13/wp-admin/users.php?page=connections_link
    that i have listed in their member info page for updating their directory listing

    when i’m logged in as admin, it takes me right to the edit screen
    but nothing happens when i’m logged in any other user… page refreshes and that’s about it.

    what have i done wrong?

    10/23/2015 at 3:17 pm #351544
    Steven Zahm
    Keymaster

    @ Kera

    A few things come to mind…

    • Another plugin has reset the WP roles and capabilities. s2Member is notorious for this.
    • Another plugin is blocking admin access. Have you installed an security plugins lately?
    • Or, the user roles were not assign the Add/Edit Entry capabilities on the Connections : Roles admin page.

    My suggestions…

    1. Go to the Connections : Roles admin page and check the Reset All Role Capabilities and then click the Update button. Then ensure your user roles have the Add/Edit Entry capability OR the Add/Edit Moderated Entry capability. Fixed? If not, do next step.
    2. Using s2Member or another membership, see this FAQ. Fixed? If not, do next step.
    3. Have a security plugin installed, check its options to see if it blocks admin access for users. If it does disable the option. If it does not, temporarily deactivate the plugin to see if the issue is resolved.

    Hope that helps!

    10/23/2015 at 3:30 pm #351545
    Kera McHugh
    Participant

    ok…
    reset all capabilities… no joy

    added that code snippet to my functions.php – is that sufficient or do i actually have to use that plugin?

    deactivated ALL plugins except connections, connections link, connections cmap and s2member… and that didn’t help either

    any other thoughts?

    10/23/2015 at 3:50 pm #351550
    Steven Zahm
    Keymaster

    @ Kera

    Ahhh… so you do have s2Member. Looks like they had an update recently. I’m guessing you updated it recently, yes? If so, that is the cause. Make sure you follow the instructions in the FAQ. Adding it to the theme’s functions.php file is not a good idea.

    After you follow the FAQ… make sure to go back to the Connections : Roles admin page and reassign the role capabilities.

    10/23/2015 at 4:08 pm #351551
    Kera McHugh
    Participant

    ok… i am pretty sure i’ve done everything as per instructions

    still no luck

    have cleared cache, have installed snippet plugin, activated, reset roles…

    still no joy

    10/23/2015 at 4:47 pm #351552
    Steven Zahm
    Keymaster

    @ Kera

    If you give me a temp admin login, I’ll take a closer look.

    10/23/2015 at 4:51 pm #351553
    Kera McHugh
    Participant

    have sent login to site.admin@connections-pro.com

    10/23/2015 at 4:51 pm #351554
    Kera McHugh
    Participant

    and THANK YOU for such fast service…
    it is very very appreciated.

    10/23/2015 at 4:58 pm #351555
    Steven Zahm
    Keymaster

    @ Kera

    I did not receive it… perhaps you could post it as a private reply?

    10/23/2015 at 5:03 pm #351558
    Kera McHugh
    Participant
    This reply has been marked as private.
  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 17 total)
1 2

You cannot reply to this support topic. Please open your own support topic.