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Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
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Please open a new support topic in the WordPress support forums for Connections.
01/29/2013 at 1:01 pm #250159
I cannot access Premium Templates forum even though i purchased and am logged in.
Tile and Tile Plus do not seem to display properly. cMaps and others templates display ok when activated. My link is http://www.eastafricanbusiness.com/directory/Kenya. See attached file for screenshot using Tiles template.
Attachments:You must be logged in to view attached files.01/29/2013 at 1:16 pm #250163
I see that you have purchased the Pro Pack bundle, right now there is an issue with being able to grant the proper access for bundles, please feel free to ask you questions here.
The issue with Tile and Tile Plus is that they require specific image size settings as detailed on the product pages. Here’s the settings you need to set on the Connections : Settings admin page under the Images tab:
Medium Image size MUST be set to:
Height: 120px [or smaller]
NOTE: If images have already been uploaded in a different size they will need to be uploaded again after the image settings are applied to be compliant with this template.
Hope that helps.01/29/2013 at 2:39 pm #250193
Please tell me how to find the product pages which specify all the settings for templates.
Thanks.01/29/2013 at 3:44 pm #250203
Sure, if you go to the top menu under “Template” each template can be found there listed by its name. The requirements are listed on the “Requirements” tab on the page. I hope that helps!01/30/2013 at 3:36 am #250274RashedGuest
Currently cMap is wonderful. No issues with all templates except tiles.
Tile & Tile Pus still do not give any category dropdown when activated.
I would also like to use the following shortcode in Tiles template:
[connections category='3' enable_category_by_root_parent=true].
I would love to use Tiles template but i am facing too many issues with it. Please advise.
Thanks, Rashed01/30/2013 at 10:25 am #250306
I would like to make it clear what the Tiles Plus issue is all about. I really would like to use the shortcode ‘category=’2′ enable_category_by_root_parent=TRUE’ in the Tiles Plus template. When i put this code in the category bar does not come down. The link is ‘www.eastafricanbusiness.com/directory/Kenya’. I have attached before screenshot of what the category bar looks like without the shortcode. And After screenshot when i put the shortcode and get no category options at all. Please please can you fix this bug.
Attachments:You must be logged in to view attached files.01/30/2013 at 11:01 am #25031001/30/2013 at 11:34 am #250319
You cannot reply to this support topic. Please open your own support topic.