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- This topic has 19 replies, 2 voices, and was last updated 9 years, 5 months ago by
Sheila Roberts.
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AuthorPosts
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03/15/2017 at 9:28 am #415685
Sheila Roberts
ParticipantWe recently had our website overhauled and we purchased the cmap template. When we launched the new site – http://thisweekstjames.com – none of our contacts or categories imported.
I changed the license from the dev server to the new site. Please advise. do I have to purchase the csv import to get all of our members imported to the new site?
They are still sitting on the dev site – so all is not lost yet.
seoexplanations.com/thisweek03/15/2017 at 10:10 am #415689Steven Zahm
Keymaster@ Sheila
RE: We recently had our website overhauled and we purchased the cmap template. When we launched the new site – http://thisweekstjames.com – none of our contacts or categories imported.
How did you migrate the site. It appears the tables containing the Connections data was not migrated. When moving sites, it is best to use plugins like BackupBuddy or Duplicator because they reliably move all the data when moving a site.
RE: do I have to purchase the csv import to get all of our members imported to the new site?
No, you do not need a second license.
03/15/2017 at 12:28 pm #415702Sheila Roberts
ParticipantSteven,
I did use backup buddy – let me wipe it and try again.
03/15/2017 at 12:43 pm #415704Sheila Roberts
ParticipantI am getting errors with importing the connections sql – this is the error when using backup buddy import option
Table 'twsj2016_twsjnw.wptw_connections' doesn't existErrno: `1146-
This reply was modified 9 years, 5 months ago by
Sheila Roberts.
03/15/2017 at 1:34 pm #415715Steven Zahm
Keymaster@ Sheila
It’s been awhile since I migrated a site using BackupBuddy… if there is an option to allow it to create tables that do not exist, enable it.
03/15/2017 at 1:38 pm #415716Steven Zahm
Keymaster@ Sheila
Oh, make sure the user you created for the database has create table privileges.
03/15/2017 at 1:39 pm #415717Sheila Roberts
ParticipantI did all of that – I’m trying duplicator now.
03/15/2017 at 1:54 pm #415722Sheila Roberts
Participantstill nothing – using duplicator –
03/15/2017 at 1:57 pm #415723Sheila Roberts
ParticipantI’ve spent hours on this – if we pay $15 for the csv importer will it import all of our data from the dev site?
03/15/2017 at 2:20 pm #415724Steven Zahm
Keymaster@ Sheila
If you give me all the required logins, I’ll take a look… it should be straightforward so something must be amiss. The login details can be posted here as a private reply.
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