Map remains the same when address is changed

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , , ,

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • 12/16/2015 at 11:12 am #358272
    Becky
    Participant

    Hey Steven,

    I have tried everything. Even going into my cpanel to make sure my site was cached before contacting you.

    The issue – A client has changed address which is reflected in the listing, however, it still shows the OLD location on the drop down map within the listing.

    What else do I do to get this to show up correctly.

    Thanks,
    Becky

    12/16/2015 at 11:13 am #358273
    Becky
    Participant

    Oops, http://www.50plusconnection.com

    12/16/2015 at 12:11 pm #358277
    Steven Zahm
    Keymaster

    @ Becky

    Is this perhaps the same user mentioned in this issue? If it is, the I suspect it is because the Preferred address which they are not permitted to edit is also the first address in the entry. The first address entered is the addressed use to render the map and if that user does not have permission to edit that first address, the map can not be changed by the user.

    Does that help?

    12/16/2015 at 2:41 pm #358297
    Becky
    Participant

    Unfortunately no…

    I am the one who changed the address and deleted the old address altogether. I just went back and saw that I had not clicked the “preferred” button. So I clicked preferred and updated…twice.

    Still the old map is showing. Thanks.

    12/16/2015 at 3:09 pm #358314
    Steven Zahm
    Keymaster

    @ Becky

    When you changed the address, did you remove it and add a new one or did you just update the existing fields? If you just updated the existing fields, did you perhaps not click the Geocode button to update the lat/lng fields. If you do not update those after changing the existing address the map pin will be displayed exact at the lat/lng in those fields because they take priority over the actual address. Alternatively if you edit an existing address you can simply clear the lat/lng fields and the new address will be geocoded automatically. The lat/lng to take priority because in many parts of the world auto geocoding can yield poor results, this allows the user to use drag and drop on the Geocode map to fine tune the gecoding so the map will display the correct location.

    12/16/2015 at 8:08 pm #358356
    Becky
    Participant

    Didn’t know to do this but I clicked on the Geocode button and that did it…YAY!

    Thank you for your awesome support… :)

    12/16/2015 at 8:35 pm #358359
    Steven Zahm
    Keymaster

    @ Becky

    Great to hear!

    I have not heard of anyone else encountering this before now, but I’m certain it must happen a lot. My guess is that others may have just deleted the address and added it again. I’m working quite hard on vastly improving the documentation, I’ll have to remember to add this little tidbit of knowledge so it does not confuse anyone else. Apologies for the trouble!

    If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!

    https://wordpress.org/support/view/plugin-reviews/connections

    12/16/2015 at 8:50 pm #358361
    Becky
    Participant

    Steven,

    I am very impressed with your support and am extremely happy with your product. It just takes a little getting used to as with anything.

    I left a raving review for you last week and hope you were able to view it.

    Thank you once again for all your hard work!

    My best,

    Becky

    12/17/2015 at 8:54 am #358440
    Steven Zahm
    Keymaster

    @ Becky

    Thanks! I really appreciate it!

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)

You cannot reply to this support topic. Please open your own support topic.