[Becky]

Hey Steven,

I have tried everything. Even going into my cpanel to make sure my site was cached before contacting you.

The issue – A client has changed address which is reflected in the listing, however, it still shows the OLD location on the drop down map within the listing.

What else do I do to get this to show up correctly.

Thanks,
Becky

[Becky]

Oops, http://www.50plusconnection.com

[Steven Zahm]

@ Becky

Is this perhaps the same user mentioned in this issue? If it is, the I suspect it is because the Preferred address which they are not permitted to edit is also the first address in the entry. The first address entered is the addressed use to render the map and if that user does not have permission to edit that first address, the map can not be changed by the user.

Does that help?

[Becky]

Unfortunately no…

I am the one who changed the address and deleted the old address altogether. I just went back and saw that I had not clicked the “preferred” button. So I clicked preferred and updated…twice.

Still the old map is showing. Thanks.

[Steven Zahm]

@ Becky

When you changed the address, did you remove it and add a new one or did you just update the existing fields? If you just updated the existing fields, did you perhaps not click the Geocode button to update the lat/lng fields. If you do not update those after changing the existing address the map pin will be displayed exact at the lat/lng in those fields because they take priority over the actual address. Alternatively if you edit an existing address you can simply clear the lat/lng fields and the new address will be geocoded automatically. The lat/lng to take priority because in many parts of the world auto geocoding can yield poor results, this allows the user to use drag and drop on the Geocode map to fine tune the gecoding so the map will display the correct location.

[Becky]

Didn’t know to do this but I clicked on the Geocode button and that did it…YAY!

Thank you for your awesome support… :)

[Steven Zahm]

@ Becky

Great to hear!

I have not heard of anyone else encountering this before now, but I’m certain it must happen a lot. My guess is that others may have just deleted the address and added it again. I’m working quite hard on vastly improving the documentation, I’ll have to remember to add this little tidbit of knowledge so it does not confuse anyone else. Apologies for the trouble!

If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!

https://wordpress.org/support/view/plugin-reviews/connections

[Becky]

Steven,

I am very impressed with your support and am extremely happy with your product. It just takes a little getting used to as with anything.

I left a raving review for you last week and hope you were able to view it.

Thank you once again for all your hard work!

My best,

Becky

[Steven Zahm]

@ Becky

Thanks! I really appreciate it!

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