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The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
I have just bought the Widget Pack, I installed it, activated it but when I try to activate my license, I get the following message: cURL error 7: couldn’t connect to host
Can you please help me to get it up and running? Thanks in advance!
Sorry to hear you are having trouble activating your license. This is an error being by WordPress. Basically, WP is telling Connections is is not able to connect. Generally this is caused by the web host. But most often this is encountered only on local installation of WP where the firewall is blocking access.
Are installing on a local install or on a web hosted account? If it is a web hosted account, can you install plugins from the plugins directory?
Let me know what your learn.
ps. Not being able to activate the license will not prevent the Widget Pack from functioning.
Thank you for your swift answer. I had my host look into it and was able to activate the license. I am however having the issue on localhost also and that’s where I want to try things out. You mentioned that it works even if I don’t activate the license or is it ok now that I have activated it on my live site?
RE: You mentioned that it works even if I don’t activate the license or is it ok now that I have activated it on my live site?
If is fine that the license is activated on the live site. Running it on your localhost will not count as a license activation so it is safe to use on both :)
Hope this helps!
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