CSV Import Not Working

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Viewing 10 posts - 1 through 10 (of 13 total)
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  • Author
    Posts
  • 01/24/2017 at 10:05 am #408154
    terry samuels
    Participant

    Hello, I have read thru everything and tried multiways to get the upload to go. what am i missing?

    01/24/2017 at 10:19 am #408155
    Steven Zahm
    Keymaster

    @ terry

    I am sure I can help but could you please provide more specific details? “tried multiways to get the upload to go” does not give me much to work with. Providing the specifics of the multiways you have tried will help. If can you attach the file you are trying to upload, that will help too. Rename the file extension from .csv to .txt before you attach it or it will be rejected.

    I highly suggest reading the CSV file requirements. And the Tips section in the documentation. And lastly, the Why is nothing being imported? FAQ.

    01/24/2017 at 10:22 am #408156
    Steven Zahm
    Keymaster

    @ terry

    Oh, just ocurred to me, perhaps you are receiving the “ERROR: Sorry, this file type is not permitted for security reasons.” error message generated by WordPress?

    If you are, this is being caused by the latest security update to WordPress 4.7.1. If you’d like to know the details, there is an existing thread starting here on this issue.

    The short version of the thread, update CSV Import to the latest version. It contains a change which works around this WordPress error in a secure way.

    Hope this helps!

    01/24/2017 at 12:00 pm #408179
    terry
    Guest

    yes I just downloaded it new this morning.

    01/24/2017 at 12:44 pm #408211
    Steven Zahm
    Keymaster

    @ terry

    Ok, good to know you do have the latest version installed… but what about providing more specific details such as what you have done to upload. Where is it failing or not failing. What error messages if any? And so on… The CSV file so I can review it.

    01/24/2017 at 1:22 pm #408221
    terry
    Guest

    I have tried excel, then i read the tips and tried google sheets. I can send you anything you need. I can’t see where to attach it here. yes I am getting the error you mention above.

    01/24/2017 at 1:34 pm #408223
    Steven Zahm
    Keymaster

    @ terry

    Ok, if you are getting the “ERROR: Sorry, this file type is not permitted for security reasons.” message, this is a WordPress error message not Connections.

    WordPress 4.7.1 introduced a change which is causing many users trouble with many plugins which allow uploading. This error even shows itself in the WordPress Media Library. You can read the gory details in the WordPress Trac (not really necessary).

    https://core.trac.wordpress.org/ticket/39550

    I know you said you downloaded the latest CSV Import this morning, can you confirm the version number that is installed?

    In the WordPress Trac they recommend installing the following plugin as a workaround:

    https://wordpress.org/plugins/disable-real-mime-check/

    But this should not be needed with the latest version of CSV Import. But if you are certain you do have the latest, then I recommend giving the Disable Real MIME Check plugin a try.

    01/24/2017 at 1:39 pm #408224
    terry
    Guest

    i have version 1.4.2 Connections CSV

    01/24/2017 at 1:55 pm #408227
    Steven Zahm
    Keymaster

    @ terry

    Ok, great, just wanted to confirm the version. I know this update worked for several others… perhaps there’s something specific about the server config which is still preventing uploads.

    Did you install the Disable Real MIME Check? The WordPress devs are recommending as a workaround?

    01/25/2017 at 7:00 am #408281
    terry
    Guest

    hello, installed Disable Real MIME Check still get the same error. I need to look at other solutions. I can’t wait anymore. if you think of anything please let me know.
    Thanks for your time.

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