Connections Removed Upon updating

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This topic is: resolved

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Viewing 10 posts - 1 through 10 (of 16 total)
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  • Author
    Posts
  • 05/08/2019 at 10:03 am #491529
    william leisey
    Participant

    I am trying to update from 8.38.1 to 8.41.2 and it completely removes Connections Business DIrectory with C-Map when i update. Is there a solution to this i am not sure what is going on.

    05/08/2019 at 10:29 am #491532
    Steven Zahm
    Keymaster

    @ william

    Could you provide more details such as error messages being displayed (top of plugin admin page / the Connections plugin row) and what exactly you mean by “completely removes Connections Business DIrectory with C-Map“?

    05/08/2019 at 1:12 pm #491547
    william leisey
    Participant

    thats just it there is no error message or any details, when i update Connections is completely removed from my dashboard. If you can tell me some other place to find error messages for it i will. I admittedly do not have a lot of experience with this.

    05/08/2019 at 1:29 pm #491548
    Steven Zahm
    Keymaster

    @ william

    On the plugins admin page, is the Connections Business Directory plugin still shown? If it is, is it activated? Can you please attached a screenshot of the Plugins admin page?

    05/08/2019 at 1:51 pm #491549
    william leisey
    Participant

    Connections Business Directory is gone from my plugin page after the update, the only thing that stays is the C-Map template.

    05/08/2019 at 2:25 pm #491551
    Steven Zahm
    Keymaster

    @ william

    The only thing I can think of is the WordPress is failing to apply the update for some reason. The odd thing is WP does not delete the current version until the new has been downloaded and unzipped and ready to replace the existing version files.

    So, this sounds like a WP failure …

    Create a temp account using this plugin:

    https://wordpress.org/plugins/temporary-login-without-password/

    Reply back, as a private reply, with the login link and I’ll take a quick look.

    05/08/2019 at 2:46 pm #491552
    william leisey
    Participant

    Ok do you want me to leave the site as is, with connections pro deleted or revert back to one of my backups so that you can see what it does during update?

    05/08/2019 at 2:50 pm #491553
    Steven Zahm
    Keymaster

    @ william

    Either way will do.

    05/08/2019 at 2:57 pm #491555
    william leisey
    Participant
    This reply has been marked as private.
    05/08/2019 at 3:12 pm #491557
    Steven Zahm
    Keymaster

    @ william

    It is a temp account, use any fake email address.

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Viewing 10 posts - 1 through 10 (of 16 total)
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