Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
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When a link is established, it is persistent. This is to prevent “hijacking” of an entry and to permit the user to change either their email address in their user profile or in their entry without losing the link between the accounts.
There is not, at this time, a interface for admin to manipulate the links.
What you can do is click the “Copy” action underneath the entry to create a duplicate of that entry and then delete the original entry. Now, when the user of the new entry logs in they will get linked based on the matching email address.
Hope that helps!
Thanks! Got it.
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